Created by the fusion of exceptional design, superior quartz quality and cutting-edge technology, HanStone weaves together intriguing patterns and colours inspired by the diverse Canadian landscape. HanStone has become the go-to choice for designers, architects and homeowners from coast to coast.

Hyundai L&C; Canada is looking for an experienced Credit and Collections Specialist to join our North American Finance team at our London, Ontario location. Reporting to the Director, Finance – North America, this position will be responsible for reviewing customer credit, managing accounts receivable, and supporting the timely collection of outstanding payments across Canada and the United States.

The ideal candidate will have hands-on experience in credit, finance, collections, or accounts receivable. We are looking for someone who is confident, assertive, organized, comfortable having direct customer conversations, and able to work independently.

Responsibilities

Credit Assessment and Risk Management

- Review and evaluate credit applications for new and existing customers.
- Conduct credit checks and review trade references, credit bureau reports, financial statements, payment histories, and other relevant information.
- Assess customer credit worthiness and identify potential financial risks.
- Establish or recommend appropriate credit limits and payment terms.
- Monitor existing customer accounts for changes in credit risk.
- Review orders placed on credit hold and coordinate their release when appropriate.
- Support the management of accounts receivable insurance and credit risk programs.
- Bring significant credit risks to the attention of the Director, Finance – North America.
- Work with collection agencies or legal representatives when necessary and authorized.

Collections and Accounts Receivable

- Monitor accounts receivable and identify overdue or high-risk accounts.
- Contact customers by telephone, email, or written correspondence to collect outstanding balances.
- Obtain and follow up on customer payment commitments.
- Negotiate reasonable payment arrangements while maintaining positive customer relationships.
- Investigate delinquent accounts using credit bureau reports, postal records, and available online resources.
- Investigate and resolve short payments, deductions, disputed invoices, and other account discrepancies.
- Escalate unresolved disputes and seriously overdue accounts when required.
- Recommend payment arrangements, account restrictions, credit holds, or further action when necessary.




- Assist with cash application and customer account reconciliation when required.

Recordkeeping and Reporting

- Maintain accurate records of credit reviews, collection activities, customer communications, and payment commitments.
- Keep customer credit files and system information accurate and up to date.
- Prepare reports on accounts receivable aging, collection performance, credit exposure, and expected payments.
- Provide regular updates to the Director, Finance – North America regarding overdue accounts, collection risks, and significant customer issues.
- Reconcile accounts receivable balances with customer accounts and the general ledger.
- Investigate and resolve account or general ledger discrepancies.
- Ensure documentation is complete, accurate, and ready for internal or external audits.
- Assist with month-end and year-end activities related to accounts receivable.

Working with Other Departments

- Work with Sales, Accounting, Customer Service, Finance, and other departments to resolve billing, credit, and payment issues.
- Communicate account status, credit concerns, disputes, and overdue balances to the appropriate internal teams.
- Build productive working relationships while maintaining appropriate credit controls.
- Support improvements to collection processes, credit procedures, and customer payment performance.
- Provide additional support to the North American Finance team as needed.

Policies and Compliance

- Follow Company policies, established approval requirements, and applicable credit and collection regulations.
- Assist with developing, reviewing, and improving credit and collection policies and procedures.
- Maintain the confidentiality of customer and Company financial information.
- Support internal and external audit requests.

What We Are Looking For

- Hands-on experience in credit, finance, collections, accounts receivable, or a combination of these areas is required.
- Experience reviewing customer credit, assessing financial risk, recommending credit limits, and collecting overdue commercial accounts.
- Knowledge of accounting principles, credit analysis, accounts receivable, and collection practices.
- Familiarity with applicable credit and collection laws and regulatory requirements.




- Robust Microsoft Excel skills and experience using accounting or ERP systems.
- The ability to communicate effectively in both English and French, verbally and in writing, is required.
- Experience with accounts receivable insurance and credit risk management is considered an asset.
- Experience managing customer accounts in both Canada and the United States is considered an asset.
- Experience in manufacturing, distribution, or another business-to-business environment is considered an asset.

Education and Certification

- A degree or diploma in finance, accounting, business administration, or a related field is preferred.
- A professional designation or certification in credit, collections, accounting, or finance is considered an asset. Relevant designations may include:
- Certified Credit Professional
- Commercial Credit Administration
- Credit Business Associate
- Credit Business Fellow
- Canadian Credit Risk Analyst
- A degree or professional certification is not required if the candidate has strong, directly related experience in credit, finance, collections, or accounts receivable.

The Right Fit

- Confident, assertive, and self-assured.
- Able to work independently and take ownership of responsibilities.
- Comfortable having direct and sometimes difficult conversations with customers.
- Able to use sound judgment and make practical recommendations.
- Calm, professional, and focused on finding solutions.
- Able to manage disagreements without creating unnecessary conflict.
- A strong communicator and negotiator.
- Organized and able to manage several priorities and deadlines.
- Detail-oriented and committed to maintaining accurate records.
- Able to build positive working relationships with customers and other departments.
- Trustworthy and able to handle sensitive financial information confidentially.

This posting is for a new vacancy. Artificial intelligence will not be used to screen, assess, or select applicants for this position.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Hyundai L&C; Canada is committed to providing accommodations throughout the recruitment process in accordance with applicable legislation. Accommodations are available upon request for candidates participating in all aspects of the selection process.

Pay: $58,000.00-$62,000.00 per year

Benefits

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Credit & Collections Specialist – North America (London)
🏢 HanStone Quartz]
📍 London