Overview The Customer Service Assistant is responsible for maintaining optimal communication between internal customers to ensure accurate and timely processing of orders and quotations. He/She is also responsible for coordinating all activities surrounding order entry management and entering orders into the computer system.

He/She is responsible for implementing all customer service policies, procedures and work instructions to optimize departmental efficiency and productivity.

Your Main Responsibilities

- Thoroughly assess and analyze customer needs regarding products, deadlines, and shipping;
- Key in orders and quotations accurately into the computer system;
- Coordinate with the logistics department to obtain the best freight rates, and with other internal functions to correctly inform customers of the status of their order or quote;
- Support the customer experience and the sales teams to provide the best possible overall service.

Qualifications And Skills

- College Diploma




- 1-3 years of Experience in customer service/ logistics/ sales
- Bilingual English/French essential. Spanish will be considered an asset
- Ease of learning
- Good organizational skills, positive judgment and ability to manage priorities
- Autonomy, initiative
- Strong attention to detail
- Collaboration and team spirit
- Flexibility and adaptability

Benefits

- A global brand highly respected by industry peers
- An environment based on collaboration and team spirit
- An organization highly adaptable to chance and change
- Competitive salary and annual bonus;
- Flexible work schedule in hybrid mode;
- Comprehensive benefits package (group insurance, RRSP, EAP, Telemedecine)
- Corporate activities and discounts
- Online learning and development portal
- $500 per year in health allowance

📌 Customer Experience Assistant (Varennes)
🏢 Solmax
📍 Varennes