Kidz Kare is a one-stop resource to support parents on their journey in raising healthy, happy and knowledgeable individuals.

We are looking for a level 1 internal customer-oriented service representative to act as a liaison, provide service information and resolve any emerging problems that our clients might face with accuracy and efficiency. The objective is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities:

- Monitor and manage daily attendance
- Level 1 support inquiries
- KPI Data collection
- Effectively manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Complete tours of the centre with new families interested in enrolling
- Support classrooms and Front office team as needed
- Generate and track sales leads




- Other duties as requested

Requirements:

- Previous Customer Service Experience
- Robust phone and listening skills
- Strong computer skills
- Personable and ability to adapt/respond to different types of clients
- Excellent communication skills
- Organized and dependable
- Ability to multi-task and prioritize
- Great time-management skills
- Familiarity with Microsoft Office
- Familiarity with CRM systems and practices

Above & Beyond:

- Knowledge in Early Childhood Education
- Experience with children under 6 years old
- Worked in a childcare setting
- Previous administration role at any school at any age level

Job Types: Full time, Permanent Pay: $20.00-$22.00 per hour

Benefits

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible language requirement:
- French not required

Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Do you have at least 2 doses of the Covid-19 Vaccine?

Experience:
- Administrative: 2 years (required)

Language:
- English (required)

Work Location: In person

📌 Customer Care Representative (Toronto)
🏢 Kidz Kare
📍 Toronto