Shape the future of customer journey with Alto as a Senior Advisor focused on the High-Speed Rail project between Quebec City and Toronto. This role is essential for developing cutting-edge customer experience strategies. As the Senior Advisor, Customer Experience, you will report to the Director of Client Experience & Stations Design.

You will play a pivotal role in establishing the customer journey for Alto's future transportation services. To excel, you must possess a solid background in customer experience development in passenger transportation and effectively collaborate with various stakeholders. Key Responsibilities:

- Collaborate with Private Development Partner on customer strategy
- Validate strategies with Commercial and Operations teams




- Develop implementation requirements for customer experience
- Test strategies via polling future passengers
- Coordinate customer advisory boards to assess needs Requirements:
- Bachelor's or Master's degree in a relevant field
- 8-10 years’ experience in customer experience for transport
- Strong skills in gathering passenger insights
- Excellent problem-solving and decision-making skills
- Fluent in both Canadian official languages is a plus Bring your expertise in customer experience to elevate Alto's High-Speed Rail service for future passengers.

📌 Customer Experience Advisor for Alto Rail (Montreal)
🏢 Socket.dev
📍 Montreal