About Rally at Sherwood Village:

Rally at Sherwood Village is a state-of-the-art pickleball facility that is passionate about delivering exceptional experiences to our members and guests. We are looking for a friendly, energetic Customer Service Representative to be the welcoming face of our facility, ensuring a positive and seamless experience for everyone who visits.

Role Overview:

The Customer Service Representative will be responsible for greeting guests, handling inquiries, and assisting with membership services. The ideal candidate is a people-oriented team player with strong communication skills and a commitment to delivering top-notch customer service.

Key Responsibilities:

- Greet members and visitors warmly, ensuring they feel welcomed and valued
- Answer questions about facility programs, memberships, and services
- Handle membership registration, payments, and account inquiries
- Assist with scheduling and court reservations
- Ensure the front desk area is clean, organized, and fully stocked
- Manage phone calls, emails, and customer inquiries promptly and professionally
- Collaborate with the team to support events and promotions
- Address and resolve member issues with a positive, solutions-oriented approach

Qualifications:

- Previous customer service experience preferred,



ideally in a recreational or fitness facility
- Strong interpersonal and communication skills
- Ability to work flexible hours, including evenings and weekends
- Proficiency with Microsoft Word and Excel; familiarity with club management software is a plus
- Positive attitude, attention to detail, and a team-oriented mindset
- Interest in pickleball or a willingness to learn about the sport

Why Join Rally at Sherwood Village?

- Be part of a welcoming and growing pickleball community
- Opportunities for skilled growth and development
- Employee benefits, including access to our facility and program discounts
- A supportive and engaging work environment

To Apply: If you’re enthusiastic about delivering outstanding service and being part of an active community, we’d love to hear from you! Please send your resume and a brief cover letter explaining why you’re interested in the Customer Service Representative role at [email protected]

Job Type: Part-time

Pay: From $17.60 per hour

Experience

- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:
- First Aid Certification (preferred)

Work Location: In person

📌 Customer Experience Associate (Mississauga)
🏢 Rally at Sherwood Village
📍 Mississauga