Join our team!Pacific Coastal Airlines is seeking a permanent part-time on-call (up to 20 hours per week) Customer Service, Call Centre, and Cargo Agent based in Prince George. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individual to continue their career with our company.Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport.

We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.The ideal candidate for this position is someone who has excellent phone and people skills and enjoys working in an ever-changing environment where multi-tasking and flexibility are the key attributes.Note: Call Centre duties will be the primary (75%) responsibility of this role.Job Responsibilities:Respond to phone inquiries regarding fares, schedules, routings, etc.Book, change and cancel flight reservationsResolve service disruption issues over the phone and in person, determining alternative flight optionsCheck-in passengers, issue boarding passes, verify immigration documentsCheck baggage and collect excess baggage/overweight chargesExecute deplaning and boarding processes, ensuring a safe, on-time departureProcess cargo shipmentsPossess an excellent understanding of company products, services, processes, and guidelines and promote them at all timesCommitment to providing a protected, stress-free,



and friendly passenger experienceDeliver service standards in accordance with Pacific Coastal Airlines philosophyOther duties as assignedQualifications and Competencies:Experience in customer serviceAbility to work under pressure with minimal supervisionClear and effective communication skills with demonstrated ability to have difficult conversationsAbility to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributesComfortable using computers, credit and debit machinesAble to work outdoors during inclement weather conditionsFlexible to work weekends, evenings, holidays and/or irregular shiftsMust represent Pacific Coastal Airline in a professional manner to our partners, vendors, and customersMust be able to obtain and maintain designated security clearanceCapable of lifting up to 70 poundsWhy Pacific Coastal Airlines?Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more.

Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.Employee Programs: We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.Apply now!

Pacific Coastal

Airlines is an equal opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability, or any other identifying characteristic.

📌 Customer Service, Call Centre, and Cargo Agent (Prince George)
🏢 Pacific Coastal Airlines
📍 Prince George