CUSTOMER SERVICE COORDINATOR

Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a energetic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.

Locations and hours

- 150-4311 Viking Way Richmond, BC V6V 2K9 | Monday to Friday, 8:00 AM to 4:30 PM

Job Responsibilities:

- Responsible for receiving and processing orders and adjustments by phone and email to complete customer orders.
- Provide courteous and efficient service including accurate order taking to customers to maximize sales and frequency.
- Complete daily production reports, route reports and customer invoicing for appropriate department leads.
- Coordinate customer inquiries regarding post-sales, non-technical issues, and transfer customer escalations to Supervisor.
- Assists in the coordination of customer accounts including outlining product details, price quotations, product availability and liaison with other departments in account setups.
- Advise customers accordingly of changes/delays including holiday closures, route modifications, etc.

Qualifications

- Minimum 1 year customer service experience (retail or call center)
- Excellent communication skills, both written and oral
- Good computer skills and experience with Microsoft Office tools
- Must be self-motivated and well organized

- College diploma an asset
- Experience in JustFoodERP system an asset





Why you should join our team:

- Full-Time starting immediately at $22.00/hour .
- Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way.
- Competitive Rewards: Upon meeting eligibility criteria reap the benefits of a comprehensive compensation package with a bonus plan, group health benefits, and retirement plans that recognize your outstanding contribution.
- Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.
- Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.
- Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.

For more information about Bento and our opportunities, please visit www.bentosushi.com. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. Special consideration will be given to applicants with previous experience working as a; office coordinator, secretary, customer service, customer care.

#bentoH

📌 Customer Service Coordinator (Richmond)
🏢 Bento
📍 Richmond