Customer Service Representative (Vancouver)

Customer Service Representative (Vancouver)

09 Aug
|
Coastal Reign Printing
|
Vancouver

09 Aug

Coastal Reign Printing

Vancouver

Customer Service Jobs Vancouver

Customer Service Representative

Status: Inactive

Key Responsibilities:

- Provide customers with accurate quotes and pricing information

- Communicate with customers to ensure they understand the different printing methods offered

- Use best judgement to determine which printing method to use to yield the best results for the customer

- Inform and guide customers on how to navigate the website

- Ensure tickets yield a KPI of 1-business day maximum wait time

- Maintain customer relationships through professionalism and speed of service

- Create mock-ups on an artwork software, such as Adobe Illustrator

- Provide feedback to customer service manager in order to better improve work processes

- Handle phone, email, and in person communications.

- Trouble shooting customer complaints and providing the correct solution.

- Provide brand/product recommendations to customer based on their wants and needs.

Requirements:

- Fluent in English

- Proficient in Adobe Illustrator

- Minimum 2 years of customer service experience

Perks:

MyHSA health spending account

- 80% coverage on prescription drugs, optical, dental, paramedical (RMT, physiotherapy, etc)

- max reimbursement of $750

Inkblot Therapy:

- Five 100% covered therapy sessions

To apply send your resume and cover letter to [email protected]

Customer Service Representative

Status:



Inactive

Key Responsibilities:

- Provide customers with accurate quotes and pricing information

- Communicate with customers to ensure they understand the different printing methods offered

- Use best judgement to determine which printing method to use to yield the best results for the customer

- Inform and guide customers on how to navigate the website

- Ensure tickets yield a KPI of 1-business day maximum wait time

- Maintain customer relationships through professionalism and speed of service

- Create mock-ups on an artwork software, such as Adobe Illustrator

- Provide feedback to customer service manager in order to better improve work processes

- Handle phone, email, and in person communications.

- Trouble shooting customer complaints and providing the correct solution.

- Provide brand/product recommendations to customer based on their wants and needs.

Requirements:

- Fluent in English

- Proficient in Adobe Illustrator

- Minimum 2 years of customer service experience

MyHSA Health Spending Account:

- 80% coverage on prescription drugs, optical, dental, paramedical (RMT, physiotherapy, etc)

- max reimbursement of $750

Inkblot Therapy:

- Five 100% covered therapy sessions

To apply send your resume and cover letter to [email protected]

📌 Customer Service Representative (Vancouver)
🏢 Coastal Reign Printing
📍 Vancouver

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