Customer Service Representative

Join the FXR Team as a Customer Service Representative!

Are you passionate about providing top notch service and have a love for powersports and the outdoors? Do you thrive in a fast-paced environment, helping others and making someone’ s day a little brighter?

If so, we want you to join our Customer Service Team at FXR Factory Racing!

Who we are:

FXR is a family-owned company based in Oak Bluff, just 10 minutes southwest of Winnipeg, with nearly 30 years of experience in outfitting adventure and adrenaline seekers. Our passion is creating innovative apparel, riding and protective gear for various outdoor activities, including snowmobiling, motocross, fishing, and working outside.

With more than 160 employees and offices in Canada, the US, and Sweden, FXR has a global presence and serves customers in more than 60 countries.

The opportunity:

We are looking for a passionate Customer Service Representative who brings energy, empathy and enthusiasm to every interaction. You will work with a solid team who pours their heart and soul into their daily interactions with our dealers and customers, turning challenges into solutions and ensuring our customers are taken care of. In this role, you will provide prompt and courteous service to our dealers and customers, answering incoming phone and email inquiries, processing and tracking orders.

This full-time opportunity is on-site with office hours Monday to Friday, 8am-4:30pm (40 hours/week).

Responsibilities:

- Be the friendly and knowledgeable voice our customers rely on
- Answer questions, transfer calls to other departments when appropriate, resolve concerns and offer solutions
- Bring a positive and professional energy to the workplace
- Provide prompt and courteous service to dealers, including tracking orders and resolving issues, including warranty
- Guide customers through the purchase process, using your knowledge and product specifications to meet their needs.




- May be asked to assist at trade shows and other industry events
- Collaborate with a supportive team that is passionate about going the extra mile and providing great service in every interaction.
- Build solid working relationship with dealers and sales representatives.

What you bring:

- Previous customer service experience is preferred but a positive can-do attitude is even better.
- Fluent in English is required, both verbal and written proficiency.
- A problem solver mindset and ability to work under pressure
- Proficient in the use of computers and associated programs, including working knowledge of MS Office products (Outlook, Excel, Word)
- Excellent interpersonal and communication skills, both written and oral
- Able to adapt to changing priorities
- Team player with the ability to also work independently
- Exposure to Motocross and/or Snowmobile racing culture is considered an asset

Why work with us? As FXR continues to grow, we recognize the importance of having the right people on our team. FXR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees and customers.

We offer:

- Competitive compensation and benefit package
- Employee Discounts
- Professional Development
- Highly collaborative and results oriented team
- Fun and exciting work environment with a team that shares your passion for extreme sports.

This position is based at FXR’s global headquarters in Oak Bluff, Manitoba, just 10 minutes from the city. If you are interested in this exciting opportunity, please apply online with your resume and cover letter. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Vision care

Application question(s):
- Do you live in Manitoba and have reliable transportation to commute to the office daily?

Work Location: In person

📌 Customer Service Representative (Oak Bluff)
🏢 FXR Factory Racing
📍 Oak Bluff