- The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This role is responsible for delivering exceptional service, managing transactions, resolving inquiries, and ensuring adherence to company policies, service standards, and performance metrics

- Essential Duties and Responsibilities
- Respond to incoming customer calls promptly and courteously to ensure a positive service experience

- Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism

- Accurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity

- Address customer questions, troubleshoot issues, and escalate complex cases when necessary to ensure timely and effective resolution

- Provide clear and accurate information regarding products, fare media, programs, and related services

- Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping

- Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality

Benefits

- Flexible Work Schedule: Several of Cubic’s divisions have adaptable work patterns

- Group Income Protection Insurance:



Provides income in the event of long-term sickness

- Corporate Social Responsibility: Cubic aims to provide a sustainable environment and always is ahead to support community services

- You’ll have access to over 1,000 on demand e-learning courses to assist you with skill sets you can develop to enhance your career

- Want a mentor or looking to mentor others? Look no further as Cubic offers opportunities for both

- Cubic provides a tuition reimbursement program
- An IDP at Cubic will help you track your personal career goals and share them with your manager to help you keep ahead of your career

- We have a comprehensive recognition program to reward you for going the extra mile

- Employees joining the pension scheme will receive contributions from the company- High school diploma or equivalent required

- Strong communication, problem‑solving, and interpersonal skills with the ability to manage challenging situations professionally

- Proficiency in computer systems and data entry;

experience using CRM or call center platforms is a plus

- Previous customer service experience, preferably in a call center, retail, or high-volume service environment, is strongly preferred

- Availability to work extended hours, weekends, or holidays based on business needs

📌 Customer Service Representative (Burnaby)
🏢 Cubic
📍 Burnaby