Company Description: Think Money Finance Ltd. is a growing Canadian finance company that provides innovative secondary financing solutions to customers purchasing vehicles through dealerships across Canada. We are committed to providing exceptional customer service, building long-term relationships, and making the financing process simple and accessible for our customers.

As we continue to grow, we are looking for a friendly, professional, and responsive Customer Service Representative to join our team. If you enjoy helping people, solving problems, and working in a collaborative remote setting, we'd love to hear from you.

Key Responsibilities:

- Answer customer inquiries by phone, email, and text in a professional and timely manner.
- Assist customers with account inquiries, payment questions, banking updates, and general loan servicing.
- Resolve customer concerns with empathy, professionalism, and sound judgment.
- Process account updates while maintaining accurate customer records.
- Work closely with internal departments to ensure customer issues are resolved efficiently.
- Educate customers on our products, services, and payment options.
- Follow up with customers when required to provide updates or additional assistance.
- Maintain confidentiality and comply with company policies and procedures.
- Contribute to a positive, team-oriented work environment while working independently from home.

Requirements:

- High school diploma or equivalent.




- Minimum of 2 years of customer service experience.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a professional, courteous, and empathetic approach to customer interactions.
- Ability to remain organized and manage multiple tasks in a fast-paced environment.
- Strong attention to detail and accuracy.
- Comfortable learning new software and technology.
- Self-motivated with the ability to work independently in a remote environment.
- Reliable high-speed internet and a quiet, dedicated workspace.

Preferred Qualifications While not required, the following would be considered an asset:

- Experience in the automotive or financial services industry.
- Experience working remotely.
- Familiarity with CRM systems and Microsoft Office.
- Multilingual abilities are highly desirable.

What We Offer

- Full-time, Monday to Friday schedule (9:00 AM – 5:00 PM).
- Fully remote work environment.
- Paid training and ongoing support.
- Opportunities for growth and advancement within a growing company.
- Supportive, collaborative team culture.

How to Apply If you're passionate about providing outstanding customer service and are looking to join a growing Canadian company where your work makes a difference, we'd love to hear from you. Please submit your resume along with a brief cover letter telling us why you'd be a great fit for the Think Money Finance team.

📌 Customer Service Representative (Remote, Full-Time) (Metro Vancouver)
🏢 Think Money Finance
📍 Metro Vancouver