Enhance customer satisfaction with Marea, an AI platform designed for dental practices. As a Customer Success Leader, you will foster valuable relationships to ensure successful platform use. In the role of Customer Success Leader at Marea, you will be tasked with engaging healthcare practices post-implementation.

Your role will build on 2+ years of experience in customer success or account management to drive user confidence and satisfaction. You will document customer interactions while advocating for enhancements within the platform. Key Responsibilities:

- Lead onboarding and user adoption for new practices
- Conduct training sessions for effective platform utilization
- Address and resolve customer queries promptly
- Create scalable support materials and resources
- Monitor engagement and identify need for intervention Requirements:
- 2+ years in a customer success or support role
- Familiarity with SaaS solutions and CRM software
- Robust communication skills, verbal and written
- Self-motivated with strong organizational abilities
- Comfortable managing multiple accounts at once Deliver value and improve customer outcomes with Marea's innovative technology.

📌 Customer Success Leader at Marea (Montreal)
🏢 Valsoft
📍 Montreal