Shape client success at Emburse as a Senior Customer Success Manager in Toronto. Leverage your expertise to drive account health, retention, and customer adoption in this hybrid role.

As a Senior Customer Success Manager, you’ll oversee a diverse portfolio of enterprise clients. Your focus will be on maximizing solution value and fostering long-term relationships with C-suite stakeholders. With 5+ years in customer success or the travel industry, you will provide strategic insights, educate clients, and troubleshoot high-impact issues seamlessly.

Key Responsibilities: • Manage account health, retention,



and expansion • Conduct executive business reviews with clients • Resolve critical customer issues and escalate when needed • Advocate for client needs with cross-functional teams • Track customer metrics and partner with support teams

Requirements: • Bachelor's degree or equivalent experience • 5+ years in customer success or travel industry • Solid knowledge of Salesforce and Microsoft Office • Excellent communication and organizational skills • Proficient in data reporting with Power BI and Confluence

Drive customer success and engagement at Emburse while delivering exceptional service to a global client base.

📌 Customer Success Manager at Emburse (Toronto)
🏢 Emburse
📍 Toronto