Who We Are

Firebird Prints is a fast-growing custom printing company specializing in custom apparel, promotional products, trade show displays, and branded merchandise for businesses across Canada.

We deliver 5-star customer experiences with one of the fastest turnarounds in the industry, helping businesses stand out at events, in their communities, and with their customers.

We proudly work with organizations including NASA, Amazon, EA Sports, lululemon, government organizations, and hundreds of growing Canadian businesses.

The Role

As a Customer Success Specialist, you'll guide customers from their first inquiry all the way through to payment and delivery.

This isn't a cold-calling sales job.

You'll work with warm inbound inquiries, helping customers find the right solution, preparing quotes, answering questions, and ensuring every project moves smoothly through our system.

If you enjoy staying organized, communicating with people, and learning new technology, you'll thrive here.

We're Looking For Someone Who

- Loves staying organized and checking things off their list.
- Learns new software quickly.
- Enjoys helping people and solving problems.
- Communicates professionally by phone and email.
- Takes pride in following through and keeping promises.
- Enjoys fast-paced environments where every day is different.
- Has strong attention to detail.
- Wants to grow with a company long-term.

If this sounds like you, we'd love to meet you. This Role Isn't For You If

- You dislike following processes.
- You struggle with learning new technology.
- You prefer working independently instead of as part of a team.
- You don't enjoy following up with customers.
- You often let details slip through the cracks.

No Printing Experience? We hire for attitude, communication, and willingness to learn. If you're organized, tech-savvy, and coachable, we'll teach you everything you need to know.

Key Responsibilities

Customer Success & Account Management

- Respond to inbound calls and customer inquiries.




- Understand customer requirements, including products, quantities, artwork, and deadlines.
- Prepare and send quotes promptly.
- Follow up with customers until orders are confirmed.
- Guide projects from inquiry through payment.
- Provide quick, friendly, and professional updates.
- Deliver an exceptional customer experience.

CRM & Organization

- Update and maintain customer information in Pipedrive CRM.
- Keep quotes, orders, and project details organized.
- Record accurate customer notes.
- Complete follow-ups on time.
- Contact customers regarding approvals, payments, and project updates.

What We Offer
- $20/hour + performance-based commission
- Daily Paid breaks
- Vacation pay
- Clear opportunities for promotion
- Performance bonuses
- Full training provided
- A supportive, growth-focused team
- Work with exciting brands and projects across Canada

Why Firebird? At Firebird, your work makes a real impact.

We're building one of Canada's leading corporate merchandise and display companies, and we're looking for people who want to grow with us.

You'll join a team that values:

- Customer-first service
- High standards
- Continuous learning
- Teamwork
- Accountability
- Long-term growth

You won't be "just another employee." You'll have the opportunity to learn, contribute, and grow as Firebird continues to expand.

We have two friendly shop cats in our workspace, please ensure you are comfortable working in this environment.

Only qualified applicants will be contacted.

Firebird Prints is an equal opportunity employer.

Job Types: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Benefits

- Paid time off
- Store discount

Application question(s):
- Please share your Interview availability (this week and next week)
- A customer calls and says:

“I need 500 shirts by tomorrow but I’m not sure about the design or budget.” How would you handle this?
- Tell us about a time you had to learn something completely new. How did you approach it?

Experience:
- Administrative: 1 year (preferred)
- Sales: 1 year (preferred)

Work Location: In person

📌 Customer Success Specialist (Vancouver)
🏢 FireBird Prints
📍 Vancouver