Customer Support Specialist

Mealsy

Richmond Hill, ON | Full time

About Mealsy

Mealsy is a Canadian restaurant technology company providing an all-in-one platform for restaurants, including Point of Sale (POS), online ordering, mobile apps, kiosks, kitchen display systems, loyalty, gift cards, delivery integrations, and more.

We are looking for a Customer Support Specialist to join our growing team and provide professional, responsive support to our restaurant customers.

What You'll Do

As a Customer Support Specialist, you will be one of the main points of contact for our restaurant customers and help ensure they can operate smoothly using Mealsy.

Your responsibilities will include

- Provide customer and technical support by phone and email
- Troubleshoot POS, online ordering, printers, hardware, connectivity, and system configuration issues
- Assist customers with questions about Mealsy products and features
- Investigate customer issues and follow through until resolution
- Escalate technical issues to the appropriate team when necessary
- Document customer interactions and reported issues
- Assist with customer onboarding and training
- Work closely with our technical and development teams
- Maintain a professional and helpful approach, especially when supporting restaurants during busy service hours

What We're Looking For
- Excellent communication and customer service skills
- Strong problem-solving and troubleshooting abilities
- Comfortable working with computers, software, and technology




- Patient and professional when dealing with customers
- Organized and able to manage multiple customer requests
- Reliable and able to work independently when required
- Previous customer support or technical support experience is needed
- Experience with POS systems, SaaS, IT support, restaurant technology, or the hospitality industry is needed
- Bilingual in French and English is preferred

Schedule This is a full-time position with a rotating support schedule.

- One weekday per week will be an evening shift from 1:00 PM to 9:00 PM
- Approximately one weekend rotation per month, with shifts from 1:00 PM to 9:00 PM
- When scheduled for the weekend rotation, Monday and Tuesday will be days off
- Availability for the evening and weekend rotation is required

Why Join Mealsy? You'll be joining a growing Canadian technology company and working directly with restaurants and restaurant brands across Canada.

This is an opportunity to build experience across customer support, restaurant operations, POS technology, online ordering, payments, hardware, and SaaS while working closely with an experienced technology team.

Job Type: Full-time

Location: Richmond Hill, ON

Work Schedule: Weekdays with rotating evening and weekend shifts

Language: Bilingual French and English preferred

If you enjoy solving problems, working with technology, and helping customers succeed, we'd love to hear from you.

Pay: $52,000.00-$60,000.00 per year

Benefits

- On-site parking

Work Location: In person

📌 Customer Support Specialist – Bilingual French & English Preferred (Richmond Hill)
🏢 Mealsy.ca
📍 Richmond Hill