Key Responsibilities:

Process client orders for supplies, service, equipment, including rentals; orders are received in our Website Portal

- Act as liaison between the funding agencies and the vendors and prescribing agents to ensure completeness of paperwork
- Maintain proper documentation for third party billing purposes
- Attend to clients, and resolve client concerns by phone, email
- Identify and action opportunities to improve client service
- Create / maintain client contacts and customer cards and validate information with customers as required
- Provide assistance in ensuring rental equipment is returned
- Prepare quotes as required for equipment under a funded program
- Other duties as assigned

Skills: · Strong interpersonal and communication skills, both verbally and in writing, Bilingual (French/English) considered an asset

· Robust initiative and ability to work proficiently in a team environment as well as independently





· Ability to time manage, remain organized and prioritize work

· Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill-set

· Commitment to deliver excellent internal and external customer service

Qualifications:

· Minimum 2 years’ experience with administrative procedures and office duties

· Minimum 2 years’ in a customer service role

· Proficient with Microsoft Office – including Excel, Word and Outlook

· Proficient with ERP systems, Zoho and Website Portal

- Bilingual is an asset

Job Types: Full-time, Permanent Pay: Up to $18.50 per hour

Benefits

- Casual dress
- Dental care
- Extended health care
- Vision care

Work Location: In person

📌 Customer Support Rep Junior (Ottawa)
🏢 Resident Care Pharmacy
📍 Ottawa