About the Role

Availien Technology is seeking a highly organized, dependable, and client-focused Cybersecurity Technician to join our growing team. This role combines technical cybersecurity implementation with ongoing client support and operational coordination. The successful candidate will ensure our clients remain fully protected, maintain accurate documentation, and respond promptly when issues arise.

We're looking for someone who takes ownership of their work, communicates proactively, and follows tasks through to completion without constant supervision.

Key Responsibilities

- Complete cybersecurity installations, deployment, and onboarding for new clients.
- Configure, deploy, and verify all required security solutions across client environments.
- Follow up with clients regarding any incomplete or outstanding security components and schedule meetings as required to complete implementation.
- Monitor client environments to ensure all endpoints remain fully protected.
- Prepare and submit weekly reports identifying endpoint coverage, missing protection, and recommended actions for every client.
- Send quarterly governance documentation to clients and maintain accurate endpoint records within the company's master tracking system.
- Work closely with the Operations Manager to ensure endpoint counts remain accurate for billing and licensing purposes.
- Verify that client backup solutions are functioning correctly and resolve or escalate any backup issues immediately.
- Prepare monthly security summaries outlining cyber threats detected, attacks prevented, vulnerabilities identified, and other key security metrics for use in client reporting and company newsletters.
- Respond quickly to cybersecurity incidents, alerts, and client support requests when required.




- Attend Microsoft Teams meetings with clients and internal staff as needed.
- Maintain detailed documentation of all client work, installations, and support activities.
- Assist with continuous improvement of onboarding procedures and operational processes.

Qualifications

- Experience working in IT, Managed Services (MSP), or Cybersecurity.
- Strong understanding of Microsoft 365, Windows environments, endpoint security, and cloud technologies.
- Experience deploying and managing endpoint protection, backup solutions, and cybersecurity tools.
- Excellent troubleshooting and problem-solving abilities.
- Robust organizational and time management skills.
- Exceptional written and verbal communication skills.
- Ability to work independently while managing multiple clients and priorities.
- Reliable, responsive, and committed to delivering excellent client service.

Preferred Experience

- Cybersecurity certifications (CompTIA Security+, CySA+, Microsoft, Cisco, or similar).
- Experience with endpoint detection and response (EDR), vulnerability management, backup platforms, and Microsoft Intune.
- Experience working in an MSP environment.

What We're Looking For The ideal candidate is someone who:

- Takes ownership and follows through on commitments.
- Is proactive rather than reactive.
- Communicates clearly and consistently.
- Enjoys helping clients improve their security posture.
- Thrives in a fast-paced environment where attention to detail matters.

If you're passionate about cybersecurity, enjoy working directly with clients, and want to be part of a growing company dedicated to protecting businesses from today's evolving cyber threats, we'd love to hear from you. Pay: $20.00 per hour

Benefits

- Flexible schedule
- Work from home

Work Location: Hybrid remote in Burlington, ON L7L 1V3

📌 Cybersecurity Technician / Client Success Specialist (Burlington)
🏢 Availien Technology
📍 Burlington