Location: Vancouver, BC, Canada Employment Type: Contractor Workplace Type: Hybrid About Our Vancouver Office Located in the heart of downtown Vancouver, between the Pacific Ocean and the Coast Mountains, Teck’s Corporate Office sits in one of Canada’s most culturally diverse cities. Surrounded by world-renowned nature and globally inspired cuisine, the office brings together many of Teck’s corporate functions - all working toward Teck’s purpose of providing the essential resources the world relies on.

Role Overview Reporting to the Team Lead, End User Computing, the Desktop Support Technician is responsible for delivering day-to-day Site Support services at Teck’s Vancouver office. This role provides Tier 2 support for internal company hardware and software, along with occasional Tier 1 support. The technician will offer both face-to-face and remote technical support for computers, applications, and related technology while collaborating with various business partners at the head office and across Teck’s business divisions!

Key Responsibilities Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures

Deliver an outstanding client experience by representing Teck’s Digital Systems department in a professional, courteous, and service-oriented manner

Provide technical support for the installation, configuration, and maintenance of computers, mobile devices, peripherals, and software within defined standards

Collaborate with vendor support teams to troubleshoot and resolve technical issues

Work multi-functionally with Tier 1 (Service Desk), Tier 3 (Network & Server Ops), and Tier 3 (Client Technology) teams to resolve client-reported problems

Support multi-platform environments, ensuring smooth operation of diverse systems, including file servers, email servers, collaboration tools, and enterprise applications





Conduct user training on hardware and software standard processes

Recommend and implement system upgrades to maintain performance and longevity

Coordinate hardware and software procurement by working with internal procurement teams

Assess user requirements to establish appropriate technology solutions

Respond to support requests via ticketing system, phone, email, and chat, ensuring timely updates and resolutions

Document incident and request history in the ticketing system

Maintain IT security policies and standard processes within the local network

Develop and update Knowledge Base articles to support internal documentation

Participate in special projects and IT service management improvements, including Service Desk operations, service requests, and problem management

Advance complex issues to appropriate IT teams while ensuring resolution

Coordinate third-party technical support when necessary and follow up on outstanding issues.

Collaborate with business partners to understand and address IT support needs Qualifications 5+ years of recent experience as Tier 2 support within a corporate office workplace

Demonstrated interpersonal skills with a customer service orientation focused on quality and results

Excellent verbal, written, and presentation skills

Experience supporting Mac OS and Apple products in an enterprise environment including iOS-based mobile devices in an ActiveSync environment

Familiarity with JAMF, NoMAD, Apple Enterprise Connector,



and InTune on Mac is an asset

Strong knowledge of Windows, Office and Microsoft 365 suite

Experience supporting users on Exchange Online

Outstanding troubleshooting and problem-solving skills

Proficiency contributing to incident management and ticketing systems (ServiceNow preferred)

Good understanding of computer hardware, software, networking, and remote support tools

Solid understanding of client-server networking systems

Experience providing VIP/executive-level support is a significant asset

Experience with multi-function Xerox printers (AltaLink models preferred)

Familiarity with Azure Online, SCCM, Active Directory, and Desktop Authority is an asset

Experience with Microsoft Intune is a plus

Background in customer service or hospitality is helpful Why Teck At Teck, your work matters—to the world, to our communities and to your future. As a leading Canadian resource company, we focus on responsibly providing the metals essential for global development and the energy transition while caring for the people, communities and land that we love. We do this guided by our values that, together, form The Teck Way.

At Teck, you’ll find purpose-driven work, a culture of respect and inclusion, and the opportunity to grow your career while helping build a better world. Apply with us Take the next step in your career by applying for the Desktop Support Technician role. We review applications on a rolling basis and encourage you to apply, even if your background doesn’t match every requirement.

We value diversity and are committed to an inclusive, barrier-free hiring process. Reasonable accommodations are available upon request.

Requisition ID: 54386 | Job Category: Technology | Employment Type: Contractor | Location: Vancouver | Workplace Type:

- Hybrid

📌 Desktop Support Technician (Vancouver)
🏢 Teck Resources
📍 Vancouver