About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, desiggning, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but people - they are the connection that truly makes the magic happen !

Our culture We are human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.

Position Overview: The Elevated technician Services (SME) is responsible for providing technical support to our field technicians and subcontractors across various contracts but more specific to CIBC. This includes assisting with troubleshooting, incident resolution, escalation management, and ensuring that service levels are met efficiently and professionally.

The SME acts as a key point of contact, helping technicians resolve issues related to printer, point-of-sale systems, computers, networking equipment, and servers while ensuring customers satisfaction continuity.

Key responsibilities:

- Assist field technician in meeting requirements of our various service contract but more specific to CIBC;
- Review tickets, order parts, and follow up on tickets;
- Participate in meeting with clients;
- Maintain relationship with clients and technicians;
- Develop procedures;
- Provide ongoing training and knowledge transfer to technicians and other SME;




- Be available to respond to emails and phone calls 24/7 to assist on-duty technicians as part of an on-call rotation;
- Perform any other related duties as required.

Required Skills & Qualification:

- Strong troubleshooting and problem-solving skills.
- Excellent communication and collaboration skill with internal teams, customers, and external partners.
- Robust technical writing skills with the ability to create polished and professional installation documentation.
- Ability to work flexible hours, including evenings or weekend, to support on-duty technicians.
- Willingness and ability to travel to customer location as required.
- Strong organization skills with the ability to manage multiples priorities in a fast-paced environment.
- Bilingual in French and English.

What Compugen Offers You:

- Perform Exciting, fast-paced challenging work environment.
- A culture where authenticity and diversity are valued.
- Professional development.
- Participation in Women Technology Networking.
- Opportunities to give back to our local communities.
- Collaborative supportive team members.
- Remote work/hybrid work options.
- Work/life flexibility.

Equity Statement At Compugen we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table and we are taking deliberate action to make it a reality.

📌 Elevated Technical Service Support (SME) (Canada)
🏢 Compugen
📍 Canada