Job Purpose The Employee Services Representative is responsible for being the first point of contact for employees and for visitors, answering phones, maintaining the visitor management system, scheduling tours, reporting as well as other office duties. They are also responsible for providing administrative support to the Human Resources team.

Duties and Responsibilities This position will support the Afternoon shift. Hours of work are from 11:30 PM – 8:00 PM.

First point of contact for CMP employees

Creates employment confirmation letters

Posting/removal of daily/weekly HR board information around plant. Also ensure form boards are refilled throughout the week

Daily Attendance calls, system entry and employee coding.

Manages / Tracks recognition program; thank you’s / On the Spot Nominations

Greet, screen and directs all visitors

Ensures all visitors/contractors are signed in and issued security tags

Answers phones and directs calls in a professional manner

Maintains and updates the phone system and voicemail system as required Orders and maintains office supplies Sorts and delivers mail

Participates in and assists in coordinating employee social events

Maintains access card system and manages any issues related to this Prep tours for employment candidates Maintains company Organization Charts, phone lists and seating Enters new employee information Manage employee birthday cards monthly Process employee parking passes Determine employee eligibility for workplace materials such as safety glasses and safety boots Data management for various initiative: On The Spot Nomination, Birthday Voucher redemptions, boot voucher, etc

Provide support on various HR projects and initiatives





Organizing and filing of employee paperwork

Other duties as assigned Personal Development Attend company required training

Remain current with technical knowledge in areas of responsibility

Attend regular 1:1 coaching/update sessions Qualifications Successful completion of Office Administration program or HR certificate or equivalent combination of education, training and work experience Above average communication skills, both oral and written A demonstrated high degree of professionalism and diplomacy when dealing with internal/external customers Positive working knowledge of Microsoft Word, Excel, PowerPoint A passion for people

High respect for confidentiality Superior time management and organizational skills with keen attention to detail

Excellent interpersonal skills

Ability to work under pressure and meet deadlines Ability to work from directives with little supervision in a team environment.

Key Competencies

Accountability and Initiative Takes initiative and demonstrates a “do whatever it takes” work ethic to get the job done

Consistently delivers on personal targets Service Excellence Displays personal ownership and a sense of urgency over any issues or complaints that arise from the customer experience

Maintain an outstanding customer experience despite time pressures or obstacles Communicating with Clarity Communicates in a manner that is straightforward and easy to understand Answers questions in a professional manner Working Conditions Working with challenging requests/visitors/calls Physical Requirements N/A Key Performance Indicators Response time to requests

Newsletter issuance

No Customer Complaints

Attendance Calls – daily and 48 hour follow up calls completed

📌 Employee Services Representative - PM Shift (Breslau)
🏢 Conestoga Meats
📍 Breslau