Factory Product Support Specialist, LHD & Trucks - 6/30/26 - Lively, Ontario, Canada - Hybrid Position

Location: 25 Fielding - Hard Rock Canada

Shift: 5x2

Travel Requirements: Up to 50%

Job Overview

Reporting to the Factory Product Support Lead, LHD & Trucks, the Factory Product Support Specialist will serve as a technical subject matter expert to support Komatsu customers & distributors in different regions of the world with underground hard rock product commissioning, product technical training, factory advanced support and technical advice. The role ensures that customers receive the necessary technical data for troubleshooting, repair, and maintenance of equipment and supports various teams such as engineering, sales, and product management by contributing to the development of customer specifications, gathering customer feedback, aiding in the creation of capital equipment product priority parts listings, and reporting any environmental, health, and safety concerns, including those related to products.

Key Job Responsibilities

- Participate as a key member of new product introductions to market and support commissioning of new products with regional field support teams.
- Provide hands‑on technical training to customers and service regions on proper operation, maintenance and troubleshooting practices.
- Create product issues reports for operations, quality, engineering and product management to provide product feedback.
- Assist operations with field‑testing and trials of new products and updated components to ensure proper and safe operation.
- Provide technical support to end users, operators and regional/dealer service personnel for complex technical issues.




- Aid in compiling accurate data to process warranty claims and engineering machine improvements.
- Review spare parts recommendations and develop accuracy of Machine Life Operating Costs (MLOC).
- Investigate warranty claims to enhance customer satisfaction and provide feedback to respective factories.
- Perform equipment demonstrations safely.
- Work with technical training and publications team to develop technical product training.
- Deliver hands‑on technical training to regional field support and dealers as applicable.
- Complete accurate time records, technical reports, failure reports and parts lists as applicable.

Qualifications / Requirements

- Technical certification or diploma in heavy equipment mechanic/fitter or similar.
- Technical certification in electrical technology with certification to work on high voltage (309A and 442A).
- 7 years extensive experience with underground mining equipment.
- Ability to work varied shift schedules.
- Willingness to travel globally, up to 50% of the time.
- Valid passport.
- Ability to work in an underground environment.
- Fluency in English.
- Knowledge of Microsoft 365.
- Deep understanding of product operation, maintenance and troubleshooting practices.
- Excellent analytical skills.
- Knowledge of hydraulics and electrical systems.




- Adept at providing hands‑on technical training to customers and service regions.
- Ability to complete field testing.
- Strong customer service skills.
- Knowledge of Machine Life Operating Costs.
- Solid diagnostic and problem‑solving skills.
- Collaborative nature.
- Skill in maintaining accurate documentation such as time records, technical reports, failure reports and parts lists.

Compensation Range

The annual base compensation range is $42.03 to $56.87 CAD.

Additional Offerings

- Relocation Support
- Company Vehicle

Company Benefits

- Competitive wages
- Annual Bonus
- Comprehensive health and insurance advantages package
- Company-sponsored registered pension plan (RPP) and matching program
- Employee and family assistance programs
- Personal wellness allowance
- Paid uniform and personal protective equipment
- Paid vacation time
- Paid sick time
- Company-supplied tools
- Training and education support
- Employee social engagement activities and benefits

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that reflects the communities we work and live in and pursue diversity and inclusion.

EEO Statement

Komatsu is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability or genetic characteristics. Accommodations during the recruitment process are available on request.

📌 Factory Product Support Specialist, LHD & Trucks (Lively)
🏢 Komatsu
📍 Lively