Role Overview The Field Applications Specialist role is a field-based position travelling to customer hospitals/labs throughout Central/Western Canada. This role is responsible for ensuring total customer satisfaction within the company's install base. This position is to provide solution-oriented consultative and scientific training, technical support, and troubleshooting at customer sites and effectively works with internal and external customers to achieve efficient implementation and go live of new instrumentation.

As a primary point of contact, the FAS builds strong customer relationships by developing a detailed understanding of each customer’s needs. The FAS also contributes directly to sales and marketing objectives by providing field-based customer and competitive intelligence, supporting commercial activities, designing or leading studies and other initiatives that demonstrate product value and drive adoption.

The ideal candidate brings experience in both clinical laboratory and IVD environments, promotes teamwork and cooperation, and proactively removes barriers to productivity and customer success.

Key Responsibilities

- Responsible for total customer satisfaction by developing, cultivating, and maintaining strong professional relationships with all customers.
- Coordinate and provide technical training, consultation, education, troubleshooting, validations/verifications, and ongoing support of the company's product lines within customer base.
- Respond to internal and external customer inquiries, engaging Sales, Applications, Field Service, IT, Management, and local or global support teams as needed.
- Achieve and maintain a high level of competency in technical knowledge of the company's products and services. Strive to achieve similar competency regarding competitive systems.
- Support commercial growth by identifying opportunities within current and prospective accounts, generating leads, and providing product demonstrations, scientific discussions,



and event support aligned with the company's marketing roadmap.
- Participate in seminars, workshops, and convention exhibit activities.
- Record all FAS work-related activities into CRM by following all requirements pertaining to case and workorder workflows while adhering to regulatory requirements.
- Manage territory administration, including scheduling, expenses, budgets, company assets, and required reporting expenses within company guidelines and policies.
- Achieve the yearly KPIs as defined by Management.
- Travel: Domestic 65%, International 5%, and on short notice.
- Other duties as requested.

Relevant Knowledge, Skills and Competencies To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Employees must be able to read, speak, write and comprehend the English language.

- Diploma or degree in Medical Technology/ Clinical Laboratory Science or equivalent combination of education and experience.
- Minimum three years experience in a laboratory setting.
- Minimum of 3 years of Applications experience.
- Technical Agility: Quickly learns and applies new technical skills.
- Thinks critically, adapts quickly, communicates clearly, and solves problems efficiently.
- Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment.
- Priority setting that align with business objectives.
- Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
- Solution oriented in the face of conflict.
- Action Oriented:



Takes action even when facing challenges.
- Excellent verbal and written communication skills.
- Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives.
- Build and maintain positive, productive interactions with colleagues.
- Participate in a way that enhances team performance and cohesion.
- Fosters a culture of inclusiveness among all team members.
- Ability to build sustainable relationships with both internal and external customers.
- Demonstrate a strong sense of urgency, can-do attitude, and desire to set and achieve goals.
- Working knowledge of tools and systems: Microsoft Office
- Competencies: Adaptability, Collaboration, Communication, Customer Focus, Managing Work, Technical/Professional Knowledge and Skills

Physical Demands While performing the duties of this job, employee is occasionally required to stand, walk, sit, and use hands to handle objects and tools; reach with hands and arms, talk and hear. Employee must occasionally lift and/or move light to moderate weight. Specific vision abilities required by the job include close vision and the ability to adjust focus.

Work Environment The noise level and temperature in the work environment is usually moderate.

Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted. Applicants must be legally entitled to work in Canada without sponsorship.

We are equal chance and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. Our policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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📌 Field Applications Specialist (Ontario)
🏢 Lock Search Group
📍 Ontario