Job Summary

We are seeking an energetic and detail-oriented Floor Manager to lead daily operations within our bustling restaurant environment. In this pivotal role, you will oversee front-of-house and back-of-house activities, ensuring exceptional customer service, effective food preparation, and smooth team coordination. Your leadership will drive a positive dining experience for guests while maintaining high standards of food safety, cleanliness, and operational excellence.

This position offers an exciting opportunity to manage a dynamic team, implement best practices in food handling and hospitality, and contribute to the overall success of our restaurant.

Responsibilities

- Supervise daily restaurant operations, including food preparation, serving, and customer interactions to ensure high-quality service.
- Lead and motivate a diverse team of staff members, including interviewing, onboarding, training, and performance management to foster a collaborative work environment.
- Oversee food safety protocols and ensure compliance with health regulations, including proper food handling and sanitation procedures.
- Manage cash handling processes using POS systems such as Micros or similar platforms; reconcile registers at shift end.
- Coordinate with kitchen staff to ensure timely food production and presentation that meets quality standards.
- Monitor restaurant cleanliness, organization,



and safety practices throughout the premises.
- Address customer concerns promptly and professionally to enhance guest satisfaction and loyalty.
- Implement operational improvements based on feedback and performance metrics to optimize efficiency.

Experience

- Proven supervising experience in a food service or restaurant setting with a strong background in team management.
- Extensive food industry knowledge including food preparation, cooking techniques, and food safety standards.
- Experience with restaurant management systems such as Micros POS or equivalent cash handling platforms.
- Demonstrated ability to lead a team effectively in fast-paced environments like hospitality venues or hotels.
- Prior restaurant experience encompassing front-of-house service, serving, barista duties or kitchen operations is highly desirable.
- Strong customer service skills with a focus on creating positive dining experiences for guests.
- Leadership qualities that inspire teamwork, accountability, and continuous improvement across all restaurant functions.

Join us to lead an energetic team dedicated to delivering outstanding hospitality experiences! Pay: $45,000.00-$50,000.00 per year

Benefits

- Dental care
- Discounted or free food
- Paid time off
- Vision care

Work Location: In person

📌 Floor Manager (Toronto)
🏢 The Miller Tavern Bay St
📍 Toronto