Food Service Supervisor

A&W; Vernon North - Okanagan Burger Company Ltd. Location: 4901 Anderson Way, Vernon, BC V1T 9V1

A&W; in Vernon, BC is seeking reliable, experienced Food Service Supervisors to join our leadership team in a full-time, permanent role. This opportunity is well suited to individuals who value responsibility, take pride in their work, and are looking for long‑term, stable employment that offers career growth opportunities with a respected Canadian brand.

Position Details

- Wage: $21 per hour
- Hours: 32-40 hours per week
- Positions Available: 4
- Employment Type: Full-time, Permanent
- Language: English
- Start Date: As soon as possible

What We Offer
- Consistent, year‑round employment
- A respectful, people‑centred workplace
- Opportunities for growth, increased responsibility and career advancement
- We recognize that employees have commitments outside of work, and we strive to offer flexible scheduling where operationally possible.
- Optional, employee‑contributed Medical and Dental Benefits (single or family), including:
- Pharmaceuticals and Hospital Care
- Paramedical Services and Medical Equipment
- Vision Care and Travel Coverage
- Basic and Optional Life Insurance

- Optional, employee‑contributed Group RRSP

About Us The McMurray Group owns and operates A&W; Restaurants throughout Western Canada. We are committed to building strong workplaces where people stay and build their careers through open communication, mutual respect, and recognition of a job well done. Our supervisors play a key role in creating professional, well‑run restaurants.

Role Overview

As a Food Service Supervisor/Shift Manager , you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational decisions, and ensure food quality, safety, cleanliness, and customer service meet A&W; standards.





This is a hands‑on leadership role for individuals who are comfortable taking ownership of their shift and supporting both people and performance.

Key ResponsibilitiesLeadership & Operations

- Supervise and coordinate staff activities during assigned shifts
- Assign stations, manage breaks, and ensure proper staffing levels
- Open and/or close the restaurant, including safe and cash‑handling procedures
- Address operational, staff, or guest concerns professionally and calmly
- Support training, coaching, and onboarding of new employees
- Ensure compliance with food safety, sanitation, and workplace safety standards
- Complete shift documentation and required records accurately

Inventory & Cash Control
- Assist with inventory counts and monitoring waste and usage
- Follow established cash‑handling and loss‑prevention procedures
- Support basic food and labour cost control
- Assist with routine administrative and reporting tasks

Customer Experience
- Maintain a clean, organized, and welcoming restaurant workplace
- Ensure guests receive prompt, friendly, and consistent service
- Handle guest concerns using A&W; service recovery standards
- Ensure team appearance and conduct meet A&W; brand expectations

Qualifications & Experience
- Completion of secondary school or equivalent
- Minimum 3 years of experience in food service
- Previous lead, senior crew, or supervisory experience preferred
- FOODSAFE Level 1 required (Level 2 considered an asset)
- Strong communication and organizational skills
- Dependable, mature, and comfortable working independently
- Ability to succeed in a fast‑paced, accountable environment

Working Conditions
- Fast‑paced restaurant environment
- Standing and walking throughout shifts, with repetitive tasks typical of a food service environment
- Occasional lifting of up to 14 kgs (approx. 31 lbs)
- Shift work including mornings, evenings, weekends, and statutory holidays

Posted: May 7, 2026

📌 Food Service Supervisor (Vernon)
🏢 One Therapy Network
📍 Vernon