About the job

Zorba is an independent creative agency specializing in innovation communication and scientific storytelling. From our Toronto office, and in collaboration with our global teams in Paris and Singapore, we bring together science, art, and technology to craft ambitious brand content, campaigns, and experiences.

We support our clients end-to-end – from strategy and creative development to production and post-production. Our core industries include cosmetics, personal care, nutrition, pharma, tech, and medical devices.

We’re looking for a Director of Client Strategy & Accounts to join our Toronto team on a Fractional basis.

The Role ✨

Reporting directly to the COO of Zorba Americas, you will serve as a strategic partner to our key clients and a driving force behind our account management function.

In this elevated fractional leadership role, you will bridge strategic vision and operational excellence; cultivating senior-level client relationships, unlocking organic growth opportunities, and guiding cross-functional project teams to deliver high-impact work. While staying close to the day-to-day execution, you will bring a sharp commercial mindset, elevate client strategy, and ensure our agency’s unique mix of science, art, and technology is flawlessly translated into value-driven client partnerships.

Responsibilities

- Lead and scale relationships with key accounts,



acting as a trusted advisor who deeply understands client business objectives and industry landscapes
- Partner with client leadership to identify recent opportunities, driving account growth, organic upselling, and long-term retainer retention
- Coordinate projects internally with Creative, Strategy, and Production teams
- Support the development of strategic and creative recommendations
- Translate client briefs into clear internal project direction
- Help build timelines, budgets, and scopes alongside production teams
- Ensure smooth project execution from briefing through delivery
- Monitor project progress, invoicing, and reporting

Profile

- 8 years of experience in a similar client services / account management role
- Proven track record of managing multi-disciplinary teams and growing key client accounts through strategic relationship-building
- Experience in a creative agency or in-house marketing / communication environment
- Beauty, Wellness, Lifestyle brands is a major plus , though not mandatory (experience in technical, scientific, or highly regulated sectors is also valuable)
- Good understanding of integrated production workflows and content development
- Comfortable in a fast-paced / entrepreneurial environment
- Strong communication and organizational skills
- Collaborative, proactive, and solution-oriented mindset

Details

- Fractional position
- Toronto-based

📌 Fractional Lead Account Director (Greater Toronto Area)
🏢 ZORBA
📍 Greater Toronto Area