At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. ROLE &

RESPONSIBILITIES A smooth and correct administrative operation A correct and up-dated data base within the system

Welcoming of all guests

Monitors check-ins, as well as groups, and gives total attention and dedication to guests

Taking care of guests and concierge service

Offers a wide amount of information

Supervises the organization and sales of guests' activities and the correct handling and charging

Effectively handles guest complaints, taking corrective action to prevent recurrence and to convert the guest into a repeat customer

Co-ordinates proper actions with other departments, informs FO Manager of serious matters

Co-ordination and communication with the Housekeeping, Maintenance, and F&B; departments

Ensures all staff are thoroughly familiar with the Hotel’s emergency procedures and in a state of preparedness for any emergency which may occur

Execution of regular technical/skills training

Setting up and maintaining ongoing training programs in the Front Office department

Familiar with all related company documentation and especially with the relevant Operational Standards Manual for field of responsibility REQUIRED SKILLS & QUALIFICATIONS

2-5 years experience in a major hotel, and one year experience in a supervisory role

Able to speak, read, write and understand the primary language(s) used in the workplace

Good communication skills,



both verbal and written

Most tasks are performed in a team environment with the employee acting as a team leader

Able to work with minimal direct supervision

Basic computational ability

Basic computer skills

Knowledge of hotel computer accounting programs, such as Room Master The starting wage for this role is $22.00/hour.

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P; SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work setting be like? At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued.

With a variety of great benefits,



we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary.

To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections

Enjoy free access to Pursuit attractions and 50% off for friends

Get discounts on hotel stays, dining, and retail

Access subsidized mental health and wellness resources Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation.

We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

📌 Front Desk Supervisor, Mount Royal Hotel (Banff)
🏢 Pursuit Collection
📍 Banff