We are hiring a Front Desk Supervisor! We are looking for associates and leaders who have a passion to serve others. Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor you are the one that brings this group together to form a cohesive team focused on providing excellent service while maintaining all brand standards and Concord standards. Your keen sense of being proactive, responsive, and caring will make all the difference. Enjoy engaging with others, leading a team, and bring a winning personality and high sense of responsibility.
Location
Courtyard by Marriott Edmonton
One Thorton Court, 99 Street & Jasper Ave
Edmonton, AB T5J2E7, CAN
Responsibilities
- Provide the highest quality of service to the customer at all times.
- Check guests in and out efficiently and in a friendly manner.
- Handle guest mail and messages per established procedures.
- Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
- Take reservation requests efficiently.
- Answer the switchboard in accordance with standards of proper telephone etiquette.
- Block rooms and handle special requests.
- Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
- Handle secure deposits by guests per established procedures.
- Keep lobby and desk area clean and presentable.
- Have a thorough knowledge of emergency and security procedures.
Benefits
Full‑time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, tuition assistance, discounted room rates at Concord‑managed hotels, plus training & development and career advancement opportunities. We offer competitive wages.
Why Concord?
Our culture is based on our five Cornerstones—Quality, Integrity, Community, Profitability, and Fun. We strive to hire the best associates in the market and offer a work environment where you are valued and our Associate‑First policy is a way of life. Utilize your hospitality talents with a company that cares about your development. We host many fun activities on property to stay engaged with our associates and show we care.
Salary
$21.00 – $23.00 per hour.
We are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace.