Job Summary The receptionist will play a vital role in creating a positive experience for our patients from the moment they walk through the door or call the clinic. The ideal candidate will have excellent communication skills, a warm and friendly demeanour, and the ability to multitask efficiently in a quick-paced environment. A key component of this role includes administrative support for our IV therapy services, ensuring patients receive the best care and attention throughout their treatment process.

Duties

- Greet and welcome patients, creating a warm and professional atmosphere.
- Answer phone calls and respond to emails, scheduling appointments, and managing inquiries in a timely and courteous manner.
- Oversee patient check-ins and check-outs, ensuring all necessary forms are completed and information is up to date.
- Handle payments, process transactions, and manage insurance-related documentation.
- Maintain patient records, ensuring accuracy and confidentiality in compliance with clinic policies.
- Manage the clinic’s schedule, coordinating appointments for naturopathic doctors, acupuncture, IV therapy, and other services.
- Support clinic operations by maintaining inventory of office supplies, supplements and ordering as needed.
- Keep the reception area tidy and organized, creating a calming and professional space for patients.
- Assist with patient communication, providing information about clinic services and ensuring follow-up appointments are scheduled.
- Provide administrative support for IV therapy, such as organizing patient charts and ensuring supplies are ready for appointments.
- Assist the clinical team with administrative tasks as needed, including preparing patient forms or following up on inquiries.




- Occasionally take vitals and assist in patient preparation for IV therapy (training provided).

Qualifications

- Previous experience as a receptionist minimum of 2 years, preferably in a healthcare setting.
- Experience with EMR and CRM systems. Such as Janeapp
- Familiarity with IV therapy or an interest in learning about naturopathic and IV treatments is an asset.
- CPR certification and the ability to take vitals (e.g., blood pressure, pulse) are considered assets.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Attention to detail and a commitment to patient confidentiality.
- Proficiency with MacOs and clinic management software (training will be provided).
- A friendly, compassionate, and professional attitude.

Please share your resume and a cover letter and answer the pre-screening questions. Pay: $19.00-$21.00 per hour

Flexible language requirement

- French not required

Application question(s):
- How many years of Medical office experience experience do you have?
- Are you comfortable using clinic management software (e.g., JaneApp or similar)? If not, are you open to training?
- Have you worked in a healthcare or wellness clinic before? If so, what were your responsibilities?
- How do you ensure a patient feels welcome and cared for upon entering the clinic?
- This role involves balancing front desk duties, phones, scheduling, and assisting with daily clinic operations. Can you provide an example of a time you successfully managed multiple responsibilities?
- What interests you about working at a naturopathic and IV therapy clinic?
- Why do you think you’d be a good fit for this role at Willow?

Work Location: In person

📌 Full Time/Part time Receptionist (London)
🏢 Willow Naturopathic u0026 IV Clinic
📍 London