Description The Faculty of Graduate Studies is currently seeking a Full-time Temporary Relief Graduate Applications Administrator for approximately 12 months.

The Admissions

Team in the Faculty of Graduate Studies provides centralized application review services for both domestic and international applications to graduate programs.

The Graduate Applications

Administrator reports to the Manager, Graduate Admissions and will play a critical role in the initial assessment of the applications. High standards in quality are necessary as errors directly affect applicants, students, the academic unit, and the reputation of the University of Calgary. Productive time management is critical to ensure all deadlines are met and to ensure the efficient completion of work responsibilities related to the position.

There is a very high volume of work with many interruptions, and it is imperative that the Graduate Applications Administrator can work well in a team-based environment. In accordance with policies and standards established by the University, the Graduate Applications Administrator will perform administrative tasks and checks to support application processing. The position responds to prospective and applicant inquiries through email.

This will require flexibility, especially at times of high volume and demand during peak periods. Strong communication skills are critical to ensure that accurate and responsive information is provided to avoid misunderstandings or difficult encounters. Discretion must be exercised, and good judgment followed.

Summary of Key Responsibilities (job functions include but are not limited to): Supports Admissions Process (60%) Maintains up-to-date knowledge of calendar admission criteria for graduate programs and a thorough understanding of the University of Calgary website and where to find information. Performs initial review of incoming applications using general graduate studies application criteria, including minimum education requirements, checking institution accreditation status and identification checks. Matches and updates receipt and status of application documents in PeopleSoft system.

Performs GPA calculations and checks GPAs self-calculated by the applicant. Triages applications for follow up by another team member or the graduate program staff. Performs ongoing maintenance of applications and escalates complex issues for follow up by senior staff.

Scans and indexes documents into appropriate student files. Advising and Customer Service (40%) Triage incoming emails for follow up by team members. Provides accurate and timely information to prospective students and applicants by email on application processes, deadlines, and required documents.





Monitors service levels and wait times and identifies when demand exceeds pre-established service thresholds. Communicates common themes in questions and concerns received through email.

Qualifications / Requirements: Bachelor's degree in a related field and/or a certificate or diploma in administration is required. 1-2 years of experience providing customer service and administrative services in a high-volume environment.

Experience working in student administration and/or admissions, including answering inquiries, processing applications, transcripts, and test scores is strongly preferred. Data entry experience, attention to detail, and the ability to work with accuracy and meet deadlines in a fast-paced, multi-functional environment focused on excellent customer service is required. High level of organization with the ability to manage a heavy volume of work and complete tasks efficiently.

Demonstrated success as a positive, collaborative, and supportive team member. Demonstrated excellence in written and verbal communication skills. The ability to manage one's own workload to minimize stress, maintain wellness and model desired work behavior.

Must be able to manage multiple changing priorities while still maintaining and meeting deadlines. Ability to quickly learn new processes and procedures associated with different technologies and information systems. Intermediate to advanced skills in Microsoft Office required.

Experience with UCalgary Student Information System (PeopleSoft Campus Solutions), and Synergize Electronic Document Management System (EDMS) is a strong asset.

Application Deadline: August 14, 2026 Please include a cover letter with the resume. We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Operational/Administrative Job Family, Phase 2. For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About The University Of

Calgary UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966,



its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking.

It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca. The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary. As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community.

We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply.

To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([email protected]) and requests for accommodations can be sent to People & Culture ([email protected]). Do you have most but not all the qualifications?

Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

📌 Graduate Applications Administrator, Faculty of Graduate Studies (Calgary)
🏢 University of Calgary
📍 Calgary