The Guest Services Manager oversees the front desk and guest experience for our 95-room property. This hands-on role balances administrative duties with direct guest interaction. You will lead a small team, manage daily operations, and ensure high brand standards while maintaining a welcoming atmosphere.

Core Duties

- Hands-on Operations: Run daily check-ins, check-outs, and audit balances.

- Team Leadership: Hire, train, schedule, and motivate front desk agents.

- Guest Relations: Resolve issues quickly to maintain high online review scores.

- Inventory Control: Monitor room availability and coordinate closely with housekeeping.

- Financial Tasks: Handle daily cash drops, billing errors, and direct bills.

- Shift Coverage: Fill in at the desk during peak hours or call-outs.

- Other duties as required by management

Requirements

- Experience: 2+ years of hotel front desk experience.

- Leadership: 1+ years in a supervisory or shift-lead role.

- Tech Skills: Experience with Hotel Property Management Systems (PMS).

- Flexibility: Ability to work weekends, holidays, and evening shifts.

Pay: From $45,000.00 per year

Benefits

- In office parking

Work Location: In person

📌 Guest Services Manager (St. Thomas)
🏢 Holiday Inn Express & Suites
📍 St. Thomas