Be the First Impression of the Marina

Port Sidney Marina is hiring a Guest Services Representatives.

This role is at the heart of the guest experience, supporting customers from the moment they arrive or call, to the time they depart. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering exceptional service, this is the role for you.

What You’ll Be Doing

- Welcome guests in person, by phone, and by email with a professional and friendly approach
- Manage moorage bookings, reservations, and guest inquiries
- Process payments, retail sales, and daily transactions using our POS systems
- Provide accurate information about marina services, policies, and local amenities
- Coordinate with dock crew to support arrivals, departures, and guest needs
- Maintain a clean, organized, and professional front office and retail space
- Support merchandising, restocking, and inventory of retail products
- Assist with administrative tasks and general marina operations

A Day in the Life Your day starts in the marina office, checking messages, preparing for arrivals, and connecting with your crew. Throughout the day, you’ll be assisting guests at the counter, answering phones, processing reservations, and helping boaters plan their stay.

You’ll move between customer interactions, retail sales, and administrative tasks; often juggling multiple priorities while keeping a calm, friendly, and professional presence. You’ll also stay connected with the dock crew to ensure a smooth and seamless guest experience from arrival to departure.

No two days are the same,



but every shift is centered around creating a positive and memorable experience for our guests.

What We’re Looking For

- Strong customer service skills with a genuine passion for helping people
- Excellent communication skills (in person, phone, and written)
- Organized, detail-oriented, and able to multitask effectively
- Comfortable working in a fast-paced, customer-facing environment
- Confident using computers, POS systems, and basic office software
- Reliable, professional, and team-oriented

Assets (not required):

- Experience in hospitality, tourism, retail, or front desk roles
- Cash handling and point-of-sale experience
- Knowledge of marina operations or boating
- First Aid & CPR certification

What You Get

- Competitive hourly wage
- A dynamic, customer-focused work environment
- Training and skill development in hospitality and marina operations
- Opportunities for growth within the organization
- A supportive team culture and great staff environment

Our Values At Mill Bay Marine Group, our work is guided by Passion, Integrity, and Commitment.

We are dedicated to connecting people with British Columbia’s incredible marine environment while operating responsibly and supporting the communities we serve. Our goal is to deliver exceptional experiences, improve access to the water, and continuously raise our standards.

Why This Role Stands Out

This is more than a front desk role—it’s an opportunity to be at the center of the guest experience, build valuable customer service skills, and be part of a qualified waterfront operation.

Apply Today

We’re hiring and moving quickly; apply now to secure your spot for the 2026 season.

Pay: $18.75-$20.25 per hour

Work Location: In person

📌 Guest Services Representative (Sidney)
🏢 Mill Bay Marine Group - Port Sidney Marina
📍 Sidney