Description

Front Desk Supervisor - – NOC 62022

- Coordinate, assign and review the work of hotel front desk operations for all Front office staff.

- Establish work schedules and procedures and coordinate activities with other work units or departments.

- Resolve work-related problems and prepare and submit progress and other reports.

- Hire and train staff in job duties, safety procedures and company policies.

- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work

- Oversee room assignments, billing, and reservation accuracy using the PMS.

- Monitor and improve guest satisfaction through feedback and service standards.

- Conduct shift reports, cash handling, and administrative tasks.

- Liaise with housekeeping and maintenance to ensure room readiness.

- Promote hotel services, upsell upgrades, and encourage loyalty program sign-ups.

- Ensure front desk procedures align with security, privacy, and company policies.

- Work hand in hand with Hotel Management to ensure smooth operations and expectations are met of the department.

📌 Hotel Front Desk Supervisor (Baddeck)
🏢 Cape Breton Job Board
📍 Baddeck