Overview

We are seeking a customer-focused and detail-oriented Inside Sales Representative to join our Sales team in Edmonton, Alberta. In this role, you will be responsible for providing exceptional customer service, preparing quotations, processing sales orders, and coordinating information between customers and internal departments. This position offers an excellent opportunity to contribute to customer satisfaction, operational excellence, and business growth while working in a collaborative manufacturing environment.

Responsibilities

- Review customer inquiries to understand application requirements, pricing needs, and commercial terms and conditions
- Prepare accurate quotations in accordance with pricing guidelines, discounts, terms and conditions, and company sales policies
- Review customer purchase orders and process order entries, ensuring accuracy of pricing, part numbers, discounts, and order requirements
- Respond to customer requests regarding order status, expedited shipments, product documentation, operating instructions, drawings, and bills of materials
- Document customer complaints and returned materials while supporting timely resolution
- Provide professional customer service and technical support via phone and email
- Collaborate with internal departments to resolve customer-related issues and support efficient order processing
- Participate in continuous improvement initiatives and Kaizen Events as required




- Perform other duties as assigned by the Inside Sales Supervisor

Requirements

- High School Diploma (Grade 12) is required
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Proficiency in Microsoft Office applications, including Excel and Word
- Strong problem-solving and customer service abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and commitment to accuracy

Preferred Qualifications

- Experience in a customer service, inside sales, or order management role
- Experience working in a manufacturing workplace
- Knowledge of ISO 9001 Quality Management Systems
- Understanding of Internal Auditing fundamentals
- Experience with Root Cause Analysis methodologies
- Familiarity with continuous improvement initiatives or Kaizen Events

Join Our Team Join us as an Inside Sales Representative and play a key role in delivering exceptional service to our customers. Your communication skills, attention to detail, and commitment to customer satisfaction will directly contribute to the success of our Sales team and the continued growth of our organization.

Pay: $60,000.00-$75,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Work Location: In person

📌 Inside Sales Representative (Edmonton)
🏢 WIKA Instruments
📍 Edmonton