Drive transformative change in customer experience as the Business Unit Leader at IntouchCX. Focus on strategic operations and creative solutions to maximize growth potential. You will play a key role in enhancing partner relationships by utilizing your expertise in customer experience management.

This position requires over 10 years of senior leadership, where you will immerse in client ecosystems and use data to inform strategy. With a strong focus on operational accountability, you will foster growth and efficiency across programs. Key Responsibilities:

- Act as a strategic advisor to executive leadership
- Conduct business diagnosis to identify growth paths
- Manage delivery, quality, and financial aspects directly
- Explore new methods integrating Automation and AI
- Expand scope of client programs for increased impact Requirements:
- Post-secondary degree or certification required
- 10+ years of contact center senior leadership
- Ability to think clearly and react under pressure
- Consultative approach with a hands-on execution style
- Passionate about achieving targeted growth Lead the charge at IntouchCX, merging strategy with execution to redefine customer engagement.

📌 IntouchCX Business Unit Leadership Role (Winnipeg)
🏢 Intouchcx
📍 Winnipeg