Become a pivotal leader at IntouchCX as a Senior Operations Manager. Drive excellence in performance and operational functions within our energetic call center. IntouchCX is on the lookout for a Senior Operations Manager dedicated to enhancing operational performance.
With 5 to 7 years of relevant experience, you will ensure proficient staffing, training, and development across teams. You'll be responsible for analyzing key metrics and creating action plans for performance improvement in line with Service Level Agreements. Key Responsibilities:
- Direct planning and staffing of operational teams
- Review performance metrics for optimal operational output
- Provide effective training and staff development initiatives
- Create motivational incentives to boost team morale
- Analyze reports to monitor Key Performance Indicators Requirements:
- 5 to 7 years management experience in call center industry
- Business degree or diploma required
- Experience managing financial reports and operational statistics
- Strong organizational and time management abilities
- Capacity to communicate effectively across departments Lead your team to excellence and make an impact at IntouchCX as Senior Operations Manager.