Join the City of Toronto as an Operations Support Analyst 2, focusing on system troubleshooting and ITIL processes. This role is located in North York with full-time, temporary engagement for 12 months.

Your responsibilities include overseeing IT system effectiveness and availability. In the IT Division Data Centre team, you will respond to user needs, ensure security, and monitor both physical and operational conditions. Your expertise in ITIL and customer service will play a crucial role in maintaining technology efficiency. Key Responsibilities:

- Ensure effectiveness and reliability of IT services
- Respond to user requests and troubleshoot issues
- Evaluate user impacts during emergency shutdowns
- Monitor the physical environment of the Data Centre
- Prepare reports on service interruptions and trends Requirements:
- Education in Computer Science or similar field
- Experience in a Call Centre and customer-focused roles
- Familiarity with ServiceNow, NetBackup, and ITIL
- Robust communication skills for technical problem-solving
- Valid Driver's Licence and reliable transportation Leverage your technical expertise and customer service skills in this impactful role.

📌 IT Operations Support Analyst 2 Needed (Toronto)
🏢 City of Toronto
📍 Toronto