Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. The Entry-Level IT Support Specialist will help teammates resolve technical issues and maintain a reliable remote work environment by troubleshooting common hardware, software, account, and connectivity problems.

Why Join Us

- Build real, production AI agents used by real users
- High ownership and impact
- Work at the intersection of AI, agents, and product
- Shape how people experience AI-driven job search

Responsibilities

- Respond to technical support requests through chat, email, and ticketing systems
- Troubleshoot account access, software, device, and network-connectivity issues
- Guide users through clear, step-by-step solutions
- Provision and maintain user accounts, permissions, and common business tools
- Document incidents, resolutions,



and reusable troubleshooting instructions
- Escalate complex issues with complete diagnostic information
- Help improve onboarding, access-management, and support processes

Qualification

Required

- Basic knowledge of computer hardware, operating systems, and networking
- Solid problem-solving, customer-service, and communication skills
- Ability to explain technical concepts clearly to nontechnical users
- Organized approach to documenting and tracking support requests
- Ability to work independently and collaboratively in a remote environment

Preferred

- Degree, diploma, certification, or coursework in IT or a related field
- Familiarity with Windows, macOS, Google Workspace, or Microsoft 365
- Experience with ticketing systems, identity tools, or remote support software
- CompTIA A+, Google IT Support, or a similar entry-level certification

📌 IT Support Specialist, Entry Level (Canada)
🏢 Jobright.ai
📍 Canada