Junior Automotive Service Advisor / Service Advisor Assistant

Heritage Ford Sales

2660 Kingston Road, Scarborough, ON M1M 1L6

Job Type: Full-time

Compensation: Salary-based compensation plan with bonus opportunities

Schedule: Weekdays and some weekends

Benefits: Dental care, vision care, life insurance and on-site parking

Start Your Automotive Service Career with Heritage Ford

Heritage Ford is seeking a motivated, organized and customer-focused individual to join our Service Department as a Junior Automotive Service Advisor.

This is a structured learning and development position designed for someone who wants to build a long-term career in automotive service. The successful candidate will work closely with and learn from an experienced Senior Service Advisor while assisting with customer communication, vehicle intake, documentation, follow-up and other daily service processes.

This is not an immediate pathway into an independent Senior Service Advisor position. The successful candidate should expect to remain in a junior support capacity while developing the knowledge, confidence and practical experience required to take on greater responsibilities over time.

Heritage Ford is a proud, family-owned dealership serving Scarborough and the surrounding community. As a full-service Ford dealership, we provide vehicle sales, maintenance, repairs, parts support and collision services. We value employees who are dependable, professional, willing to learn and committed to delivering a positive customer experience.

What You’ll Do

Working alongside a Senior Service Advisor, your responsibilities will include:

- Greeting customers professionally and assisting with the vehicle check-in process
- Listening to customer concerns and accurately documenting the information provided
- Completing vehicle intake procedures according to dealership standards
- Taking clear intake photographs of vehicles, including the vehicle condition, damage, VIN, odometer and other required details
- Ensuring intake photos and documentation are complete and properly saved
- Assisting with the preparation and organization of repair orders
- Maintaining regular contact with customers and providing timely vehicle-status updates
- Following up with customers for approvals, information or scheduling when directed
- Helping coordinate communication between customers, technicians and Parts personnel
- Confirming customer contact information and preferred communication methods
- Supporting appointment scheduling,



vehicle pickup and delivery processes
- Reviewing basic repair and maintenance information with customers under the direction of the Senior Service Advisor
- Helping ensure customers receive clear explanations and consistent communication throughout their visit
- Assisting with completed repair-order documentation and vehicle-delivery preparation
- Supporting customer follow-up and Ford NPS/CSI survey processes
- Encouraging customers to complete their post-service surveys based on their experience
- Monitoring customer satisfaction and bringing concerns to the Senior Advisor or Service Manager promptly
- Safely moving customer vehicles, including full-size pickup trucks, when required
- Completing administrative and customer-service tasks needed to support the Service Department
- Maintaining a qualified, organized and customer-ready work area

What You’ll Learn This position will provide hands-on exposure to:

- Automotive dealership service-department operations
- Ford maintenance requirements and service processes
- Repair-order preparation and documentation
- Customer communication and expectation management
- Vehicle intake and condition-reporting procedures
- Technician and Parts Department coordination
- Customer approvals, estimates and service follow-up
- Ford NPS/CSI performance and customer-retention practices
- PBS dealership-management software
- Professional handling of customer questions and concerns

Training will be gradual and based on demonstrated reliability, accuracy, product knowledge, communication skills and overall performance.

What We’re Looking For

- Strong customer-service and interpersonal skills
- Professional verbal and written communication
- Excellent organization, follow-up and attention to detail
- Comfortable speaking with customers by telephone, email and text
- Ability to take clear and accurate vehicle-intake photographs
- Ability to follow established processes consistently
- Willingness to accept coaching and learn from an experienced Senior Service Advisor
- Ability to manage multiple small tasks without losing track of customer commitments




- Dependable attendance and punctuality
- A calm, respectful and solutions-focused approach
- Basic computer skills and the ability to learn dealership software
- Comfortable driving full-size vehicles, including Ford F-150 and Super Duty trucks
- Valid Ontario G driver’s licence
- Clean driver’s abstract

Preferred Qualifications

- Previous customer-service experience
- Automotive, dealership or service-department experience
- Basic knowledge of vehicle maintenance and repair terminology
- Previous experience using PBS or another dealership-management system

Automotive Service Advisor experience is an asset but is not required. We are willing to train the right candidate who demonstrates maturity, reliability and a genuine interest in developing a career in automotive service.

Compensation and Bonus Opportunities

This is a salary-based position with opportunities to earn performance bonuses. Bonus eligibility may be based on factors such as:

- Customer communication and follow-up
- Accuracy and completion of vehicle-intake processes
- NPS/CSI results
- Customer-service performance
- Reliability and adherence to department procedures
- Overall individual and departmental performance

Why Join Heritage Ford?

- Structured, hands-on training with an experienced Senior Service Advisor
- Salary-based compensation with bonus opportunities
- Opportunity to learn dealership service operations from the ground up
- Clear expectations and gradual development of responsibilities
- Support from experienced advisors, technicians, Parts personnel and management
- Dental, vision and life-insurance benefits
- On-site parking
- Long-term opportunity to develop within a full-service Ford dealership

If you are customer-focused, organized, eager to learn and serious about building a career in automotive service, we would like to hear from you. Please submit your résumé and briefly explain why you are interested in developing a career as an Automotive Service Advisor.

Heritage Ford is an inclusive employer committed to accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodation is available upon request for candidates participating in all stages of the recruitment process.

Pay: $36,000.00-$45,000.00 per year

Benefits

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Work Location: In person

📌 Junior Service Advisor (Scarborough)
🏢 HERITAGE FORD SALES
📍 Scarborough