Mail Clerk - Day Shift

Start your day in a dynamic insurance sector environment where your work helps support critical business operations across Canada. This full-time opportunity offers hands-on training, a collaborative workplace, and the chance to develop valuable skills in document processing, mail services, and operational support.

What is in it for you:

- Hourly salary of $16.75.
- Contract duration: approximately 4.5 months.
- Work schedule: 37.5 hours per week, Monday to Friday, from 8:00 am to 4:00 pm.
- Location: on-site position in Halifax, Nova Scotia.
- Training: 2 weeks of paid training provided from 8:00 am to 4:00 pm.
- Cross-Training: training provided across multiple document processing functions.

Responsibilities:

- Open, prepare, categorize, and analyze incoming mail and documents to identify the appropriate business area and work type.
- Prepare and sort mail for digital imaging and subsequent processing.
- Apply the appropriate tracking methodology for specific mail streams and processes.
- Ensure work is accurately redirected to the appropriate processing queues to minimize processing delays and financial impacts.
- Perform indexing and quality checks on front-end and back-end documents.
- Enter values based on client policy, account, group number, and client information.
- Process cheques and documents according to established procedures.
- Verify cheque accuracy for scanning and indexing purposes.
- Prepare cheques for deposit and complete deposit processing activities.
- Operate high-speed document scanners in a fast-paced environment.
- Troubleshoot software and hardware issues related to document imaging equipment.
- Monitor workflow queues and address imaging issues directed from business unit processing areas.
- Distribute cheques intended for customers and advisors.
- Maintain workflow consistency while meeting service level agreements and established deadlines.
- Provide front-line customer service by ensuring service levels are consistently met.
- Prioritize workloads,



adapt to changing demands, and manage multiple tasks while maintaining speed and accuracy.
- Assist with projects and effort or time tracking as required.
- Perform administrative duties including maintaining barcode stock, sending paperwork to customers, faxing, photocopying, and tracking and filing mail and courier logs.
- Verify information on original documents and redirect imaged material through AWD to alternate processing areas.
- Learn and process documents across all business unit lines within Imaging Services.

What you will need to succeed:

Required qualifications

- High school completion.
- Experience operating office equipment.
- Experience troubleshooting minor hardware and software issues.
- Proficiency with Microsoft Office, web applications, and scanning equipment.
- Ability to operate high-speed document scanners in a fast-paced environment.
- Ability to process, categorize, index, and verify documents accurately.
- Ability to maintain confidential information.
- Ability to perform heavy lifting throughout the workday of up to 50 lbs.

Required soft skills

- Strong organizational and time management skills.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Ability to prioritize tasks in a high-volume setting.
- Strong problem-solving and decision-making skills.
- Adaptability in a changing and quick-paced environment.

Preferred qualifications

- Ability to analyze documents and determine the appropriate business area and work type.
- Ability to maintain service levels and productivity in a time-sensitive environment.
- Ability to prioritize work effectively while managing changing daily volumes.
- Ability to work effectively in a cross-trained environment supporting multiple business units.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

📌 Mail Clerk (Halifax Regional Municipality)
🏢 Recrute Action
📍 Halifax Regional Municipality