Drive risk management initiatives as a Manager of Operational Resilience with American Express. This role emphasizes cross-market relations and effective incident management while supporting Canada's Legal Entity governance.

As a pivotal member of the ICS Control Management team, you will leverage your expertise in operational risk management to enhance the operational resilience framework. This position requires hands-on experiences, such as CBS mapping, scenario testing, and stakeholder engagement across various regions. Successfully collaborating with senior leaders and risk committees is essential for ensuring robust control environments.

Key Responsibilities:



• Create mapping for Critical Business Functions dependency • Plan CBS scenario tests and resilience exercises • Develop Operational Resiliency documentation annually • Update stakeholders on program activities and enhancements • Cultivate robust relationships across international teams

Requirements: • 3+ years in operational risk management • Background in operational resilience or business continuity • Proficient in CBS mapping and incident management • Strong coordination and communication skills • Analytical mindset for evaluating risk scenarios

Elevate operational risk management strategies while enhancing governance frameworks as part of American Express's focused team.

📌 Manager, Operational Resilience at American Express (Toronto)
🏢 American Express
📍 Toronto