Who we are

Freedom Physical Therapy is a multidisciplinary health care clinic offering Physiotherapy, Chiropractic, Massage Therapy, and Acupuncture. We are a team committed to working together to help our patients get back to the things they love. We are a young, fun, energetic team that genuinely enjoys collaborating in a positive, supportive environment.

Title: ADMIN / CLIENT EXPERIENCE COORDINATOR

Reports To: CLIENT EXPERIENCE MANAGER, CLINIC DIRECTOR

Summary

Are you looking to join a leading-edge, dynamic, and busy healthcare team? Freedom Physical Therapy applies an interdisciplinary team approach within an energetic clinic environment. We are looking for smart, forward-thinking problem solvers and enthusiastic team players who are passionate about improving patient health and well-being.

Our clinicians are recognized leaders in their fields, and we place a high value on our positive clinic culture. We are seeking a Client Experience Coordinator who will complement our team and contribute to excellent patient care.

We have community partnerships with Rock Jungle Rock Climbing and CycleBar.

Freedom Physical Therapy offers a mix of physiotherapy, chiropractic, massage therapy, acupuncture, shockwave, IMS, rehab exercises to best serve the patients of Edmonton. We are looking for a passionate MOA/Admins to be part of our dynamic team!

We offer you

1. On the high end of hourly compensation ($18-$20 per hour)
2. Paid onboarding and training ($)
3. Company-sponsored team dinners and outings ($)

We believe in CAREER DEVELOPMENT! Whether you are new to the role or have a Medical Office Assistant degree, we help you plan your certification and courses to sharpen and add new skills to your personal tool-kit. Between WCB contracts, third party and MVA insurance portals, and leadership roles,



there is always a next for growth. Are you a believer that learning never ends?

Contact us if you have the same CORE VALUES:

- ACHIEVE THE BEST PATIENT OUTCOMES
- PROVIDE THE BEST EXPERIENCE FOR EVERY PATIENT
- CREATE A STRONG & POSITIVE WORK CULTURE

What will be asked of you:
- Commit to your onboarding so you can get up to speed much quicker
- You want metrics on how you are doing and what areas of the role you need help with – evidence based feedback on how to grow together in your role
- We will train you on how to offer a great patient experience on the phone, with good communication to patients and insurance workers.
- You can learn software that helps us run the clinic, schedule patients, invoice, collect payments, etc
- Love to help people even if the environment can be fast-paced at times

Preferred but NOT required:
- Prior work in retail or customer service
- Inbound and/or outbound phone experience
- Prior work in a healthcare setting e.g. Medical office
- Medical Secretary Diploma
- Familiarity with physiotherapy, massage, chiro, acupuncture
- Familiarity with Jane EMR, Blue cross, Medavie, Telus Portal, Provider connect, Nexgenrxbilling
- Proficient in use of computers and other office equipment
- Learning new software and data entry
- Knowledge of general office procedures

Please note that there may be opportunity (if desired) to work with our sister clinics in the Edmonton Area. We will discuss this further with our top candidates. Job Type: Full-time

Benefits

- Extended health care advantages: dental, medical, vision
- Company events
- On-site parking

Pay: $18.00-$20.00 per hour

Benefits

- Company events
- Extended health care
- Flexible schedule
- On-site parking

Application question(s):
- Do you have previous Janeapp EMR experience, and if so, to what extent?

Work Location: In person

📌 Medical Office Assistant (Edmonton)
🏢 Freedom Physical Therapy
📍 Edmonton