Overview A Medical Office Assistant is a vital role - you will be the friendly voice and face for patients and their family members as well as the organized backbone of my medical practice. Your energetic approach will help facilitate efficient appointment scheduling, accurate record-keeping, and seamless communication between patients and healthcare providers. If you are passionate about delivering outstanding administrative support, this is the perfect opportunity to make a meaningful impact in patient care.

Responsibilities

- Greet patients warmly and manage phone call/front desk operations with enthusiasm and professionalism
- Schedule appointments efficiently using electronic medical records systems - such as MOIS Cloud EMR and SR Fax systems
- Verify patient information, update records/documentation/test results, and ensure accuracy across all documentation
- Answer phone promptly, courteously, and be helpful (willing to find answers when appropriate). Check voice messages in timely fashion.
- Manage patient check-in and check-out processes while maintaining confidentiality and compliance with privacy regulations and data protections.
- Confirm patient appointments and/or assist in rescheduling.
- Completes billing via MSP and private insurance, where applicable (uncommon). Ensure all coding accurately reflects services billed, clear understanding of treatment codes and billing codes, be conscientious of any changes to planned treatment or billing.
- Provides basic level trouble shooting of operating systems and software programs (i.e. MOIS). Seeks technical support through online help resources, as required.
- Maintain Electronic Medical records, correspondence, and administrative documents.
- Support clinical staff by preparing exam rooms, handling medical supplies,



and managing patient flow.
- Interview patients to complete intake forms or other documents (i.e. OR booking forms).
- Uses word processing, spreadsheet, database software to prepare medical documentation, if needed.
- Self-motivated and ability to perform all duties with minimal supervision.
- Promotes a professional image of the practice at all times.

Qualifications

- Proven experience as a dental receptionist or medical office assistant in a healthcare setting (or willingness to learn).
- Strong knowledge of medical terminology and electronic medical records systems such as MOIS Cloud EMR and SR Fax systems a solid asset
- Familiarity with front desk operations - providing supportive guidance to patients during their time in office or on phone.
- Excellent communication skills and strict adherence to confidentiality
- Demonstrated office experience with proficiency in administrative tasks and record management.
- Ability to multitask efficiently while maintaining attention to detail including urgent scenarios where information needed to be obtained and provided.
- Cultural safety training considered a strong asset.
- Must have a confidential place to work remotely. Must be able to be in Prince George for in-person office approximately 1-2 afternoons per month. Other face-to-face care MOA not required to be present.

Embark or continue on a rewarding career where your organizational skills and positive attitude contribute directly to patient well-being. Approximately 90% is virtual with 1-2 afternoons per month in healthcare clinic to see patients in person. Energetic professionals committed to excellence in healthcare administration are welcome to apply! Pay: $25.00-$30.00 per hour

Benefits

- Flexible schedule

Work Location: Hybrid remote in Prince George, BC

📌 Medical Office Assistant (Prince George)
🏢 Nadine R. Caron M.D
📍 Prince George