Job Summary

We are seeking a proactive and detail-oriented Medical Secretary/Administrator to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and visitors, ensuring smooth communication and efficient office operations. Your energetic approach will help create a welcoming setting while managing administrative tasks with precision.

The ideal candidate will possess strong organizational skills, a solid understanding of medical and dental terminology, and experience working with electronic medical records systems. This position offers an exciting opportunity to contribute to high-quality patient care through effective administrative support.

Responsibilities

- Greet patients and visitors warmly, providing exceptional front desk service in a busy medical or dental office setting
- Manage multi-line phone systems, directing calls efficiently and professionally
- Schedule appointments, coordinate patient flow, and confirm upcoming visits using electronic scheduling tools such as OSCAR, Ocean
- Maintain accurate patient records by updating and organizing electronic medical records (EMRs) in compliance with privacy regulations
- Prepare and process insurance claims, billing,



and payment transactions with attention to detail
- Support clinical staff by handling administrative tasks related to patient intake, documentation, and correspondence
- Assist with office management duties including ordering supplies, managing correspondence, and maintaining a clean, organized workspace

Experience

- Prior experience working as a dental receptionist or in a medical office environment is highly preferred
- Demonstrated proficiency with electronic medical records systems such as Oscar or Telus PS suit
- Strong knowledge of medical terminology and familiarity with dental terminology is essential
- Proven ability to handle multi-line phone systems efficiently in a fast-paced setting
- At least one year of administrative experience in a healthcare or office environment is desirable
- Excellent organizational skills combined with the ability to multitask effectively under pressure

Join our team to make a positive impact on patient experiences while advancing your career in healthcare administration! Pay: $17.94-$25.00 per hour

Benefits

- Extended health care
- On-site parking
- Paid time off

Work Location: In person

📌 Medical Secretary/Administrator (Waterloo)
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