Mortgage Office Administrator

Mortgage Administrator needed for the Principal Broker with Magellan Capital Network Inc.

Position Overview

I am looking for a highly efficient, organized, and self-motivated Mortgage Office Administrator to join my growing team.

This role is ideal for someone who enjoys working in a fast-paced environment, takes initiative, and is eager to learn the mortgage industry. While previous mortgage experience is an asset, we are prepared to train the right individual who demonstrates a solid work ethic, exceptional organizational skills, attention to detail, and a commitment to continuous learning.

As the backbone of my team, you will support our mortgage agents, communicate with clients, lenders, and solicitors, and help ensure mortgage files move smoothly from application to funding.

Key Responsibilities

- Manage incoming calls, emails, and client inquiries in a professional and timely manner.
- Welcome clients and business partners while providing exceptional customer service.
- Open, organize, and maintain mortgage files with accuracy and attention to detail.
- Collect and review required client documentation to ensure complete mortgage applications.
- Follow up with clients, lenders, lawyers, appraisers, insurers, and other industry professionals regarding outstanding conditions.
- Upload and organize documents within mortgage software and lender portals.
- Prepare commitment packages and disclosure documents for broker review.
- Schedule appointments and coordinate meetings for mortgage brokers.
- Monitor file progress and proactively identify outstanding items to help ensure timely closings.
- Maintain accurate records while adhering to regulatory and privacy requirements.
- Assist with bookkeeping, invoicing, commission tracking, and other administrative duties as required.
- Keep the office organized, stocked, and operating efficiently.




- Support management with special projects and contribute to improving office processes.

What We're Looking For We are looking for someone who:
- Is highly efficient and able to manage multiple priorities simultaneously.
- Is self-motivated and takes ownership of responsibilities without constant supervision.
- Has a genuine willingness to learn and grow within the mortgage industry.
- Learns new systems and processes quickly.
- Has outstanding organizational and time-management skills.
- Pays close attention to detail and produces accurate work.
- Communicates professionally with clients, lenders, and business partners.
- Remains calm and productive in a fast-paced environment.
- Thinks ahead, solves problems independently, and takes initiative.
- Is dependable, punctual, and committed to providing exceptional service.

Qualifications
- Previous administrative experience required (mortgage or financial services experience is an asset but not mandatory).
- Proficiency with Microsoft Office (Word, Excel, Outlook) and Google Workspace.
- Experience with CRM systems or mortgage software is considered an asset.
- Familiarity with QuickBooks or basic bookkeeping is an asset.
- Strong written and verbal communication skills.
- Excellent data entry skills with a high level of accuracy.
- Ability to maintain confidentiality and handle sensitive client information professionally.

Why Join my team? I believe in developing great people. We are looking for someone who wants more than just a job—we're looking for someone interested in building a long-term career in the mortgage industry.

You'll receive hands-on training, mentorship, and opportunities for professional growth while working alongside an experienced team committed to delivering outstanding client service. If you're proactive, eager to learn, and take pride in producing high-quality work, we'd love to meet you.

Pay: $20.00-$30.00 per hour

Work Location: Hybrid remote in Markham, ON L3R 9V1

📌 Office Admin (Markham)
🏢 Principal Broker with Magellan Capital Network
📍 Markham