We are currently looking for a friendly, organized, and customer-focused Office Administrator to join our team. This role is ideal for someone who enjoys helping customers, staying organized, and supporting day-to-day business operations. Strong communication skills, attention to detail, and the ability to learn technical information are more important than previous industry experience.

Position Overview The Office Administrator will be responsible for supporting daily office operations, assisting customers by phone and email, scheduling pest control services, maintaining accurate records, and providing administrative support to both customers and field technicians. This role is essential in ensuring efficient office operations while delivering an exceptional customer experience.

The ideal candidate will be the friendly face and voice of our company, serving as the primary point of contact for customers and delivering a professional, welcoming, and solution-oriented experience with every interaction.

Key Responsibilities

- Answer incoming phone calls and respond to customer inquiries in a professional and friendly manner.
- Schedule service appointments and coordinate technician routes.
- Create, update, and maintain customer records and service documentation.
- Process invoices, payments, and other administrative paperwork.
- Communicate appointment details, service updates, and follow-ups with customers.
- Support technicians by providing job information and administrative assistance.
- Monitor emails and respond to customer requests in a timely manner.
- Maintain organized digital and physical filing systems.
- Assist with general office duties and support daily business operations.





Required Qualifications

- Excellent verbal and written communication skills.
- Ability to retain and apply technical information.
- Strong organizational and time management skills.
- Excellent attention to detail and accuracy.
- Adaptable and able to prioritize multiple tasks
- Proficient with Microsoft Office with Google Workspace.
- Professional, reliable, and team-oriented.

Preferred Qualifications The following are considered assets but are not required:

- Experience in office administration or dispatching.
- Experience using scheduling, CRM, or invoicing software.
- Knowledge of the pest control, construction, or home services industry.
- Bookkeeping or accounts receivable/payable experience.
- Robust customer service and interpersonal skills.

What We Provide

- Comprehensive training and ongoing support.
- Supportive and team-oriented team environment.
- Competitive compensation.
- Paid vacation and statutory holidays.

Ideal Candidate This role is a outstanding fit for someone who enjoys working for and with people, staying organized, and helping a team succeed behind the scenes. We value exceptional customer service, active listening, adaptability, empathy, attention to detail, and the ability to quickly learn technical information. If you're dependable, proactive, and enjoy creating a positive customer experience, we'd love to hear from you.

How to Apply

Please apply with your resume and a brief summary of your customer service or relevant work experience (if applicable). We welcome applicants with a positive attitude, a willingness to learn, and a passion for delivering outstanding customer service.

Work Location: In person

📌 Office Administrator (Victoria)
🏢 Garden City Pest Control
📍 Victoria