Office & Project Coordinator

McBain Signs | Full-Time

McBain Signs is looking for an organized, reliable and customer-focused Office & Project Coordinator to join our team full-time.

This is a key front-office position responsible for helping customers from their initial inquiry through the different stages of their project. We are looking for someone who enjoys working with people, stays on top of details and takes ownership of making sure projects continue moving forward.

This is not a graphic design position. While familiarity with design, signage, printing or marketing would be an asset, the biggest priorities are organization, communication, customer service and follow-through.

What You’ll Be Doing

- Answering phones, emails and assisting walk-in customers
- Responding to current customer inquiries and gathering project information
- Creating and maintaining customer projects in our internal workflow
- Following up with customers on quotes, artwork, approvals and outstanding information
- Coordinating projects between customers, design, production and installation
- Monitoring active projects and identifying anything that is becoming delayed or requires attention
- Keeping customers updated on the status of their projects
- Preparing routine estimates, work orders and invoices
- Collecting deposits and customer payments
- Scheduling appointments, pickups and installations
- Organizing customer artwork, files, measurements and project information
- Maintaining accurate notes and project records
- Assisting with general office administration
- Helping ensure no customer or project gets forgotten or left without communication

What We’re Looking For The right person will be:
- Highly organized and able to manage multiple projects at once




- Comfortable communicating with customers by phone, email and in person
- Friendly and professional while still being able to take ownership of situations
- Reliable and consistent with follow-up
- Detail-oriented
- Comfortable working in a fast-paced small-business environment
- Able to prioritize urgent projects without losing track of longer-term work
- Comfortable learning new software and systems
- Able to work independently while communicating effectively with the rest of the team

Experience That Would Be an Asset
- Office administration
- Customer service
- Project coordination
- Account coordination
- Sales support
- Signage, printing, construction or other custom-production industries
- QuickBooks Online
- ClickUp or other project-management software

Position Details
- Full-time
- Monday to Friday
- In-person position
- Daytime hours
- Compensation: To be determined based on experience and qualifications.

About McBain Signs McBain Signs is a full-service sign company providing custom signage, vehicle graphics and wraps, dimensional lettering, illuminated signage, window graphics, printed products and more.

Because much of our work is custom, every project is a little different. We are looking for someone who enjoys being involved in a variety of projects and who takes pride in helping customers have a positive experience from the first phone call through to completion.

To Apply

Please email your resume to [email protected] along with a short introduction telling us a little about yourself and why you feel you would be a good fit for the position.

We are looking to fill this position as soon as possible.

Pay: $18.00-$20.00 per hour

Benefits

- Casual dress
- Company events
- Flexible schedule
- On-site parking

Work Location: In person

📌 Office & Project Coordinator (St. Thomas)
🏢 McBain Signs
📍 St. Thomas