Order Desk/Customer Service Representative The Order Desk/Inside Sales representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products as well as communicating effectively with co-workers within the organization – sales, inventory management, warehousing and distribution, product specialists, and technical support.

Job Tasks:

- Using exceptional email and telephone skills, serve customers in the high technology industry by providing timely and accurate product information to establish. maintain and advance the customer relationship

- Ensure customer orders are processed and filled per the customers’ requirements.

- Coordinate activity with inventory management, warehouse and distribution, factory production and accounts receivable

- Resolve product or service performance issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.





- Contribute to team effort through identification and effective implementation of process and system improvements as well as backup to other Customer Service Representatives.

- Prepare product and service performance reports by collecting and analyzing customer data.

Requirements:

- Minimum 3 years customer service experience in an office environment

- 1-2 years college or technical education; College degree desired

- Proficient in Microsoft Office Suite

- Previous experience with online ERP systems

- Experience with Dynamics D365 preferred

- Demonstrated ability to develop and maintain solid customer relationships by providing high customer satisfaction with superior service.

- Strong interpersonal and communications - verbal, written communication and active listening skills

- Demonstrated ability to anticipate and solve customer issues with a sense of urgency.

- Demonstrated ability to follow through, manage multiple accounts and provide sales support.

- Strong attention to detail, time management, and decision-making skills

- Ability to organize and manage multiple priorities

- Self-starter, self-motivated and consistent performer at a high level.

- Thrive in a fast-paced work environment while maintaining a positive attitude.

📌 Order Specialist (Cambridge)
🏢 Express Employment Professionals - Cambridge
📍 Cambridge