About the Role

We are looking for a relationship focused, organized, and highly professional Patient Coordinator to join our team.

In this role, you will be the primary relationship manager for prospective surgical patients by helping guide patients through the consultation, decision making and surgical booking process. You will work closely with surgeons, nursing staff, Surgical Coordinators, and clinic leadership to ensure a seamless and supportive patient experience from consultation through surgery booking.

This role is ideal for someone who is professional, has strong interpersonal skills, and is adaptable. This role is right for you if you are passionate about providing exceptional service and committed to excellence.

What You'll Be Doing:

Patient Consultation & Coordination

- Coordinate patient consultations and support the patient journey from inquiry through surgical booking
- Provide patients with information regarding procedures, timelines, pricing, financing, and scheduling
- Support patients in understanding surgical options, expectations, and next steps
- Act as a primary point of contact for patient questions and ongoing communication
- Facilitate a professional, supportive, and patient-centered consultation experience

Surgical Booking & Scheduling
- Coordinate surgery bookings in alignment with surgeon and clinic schedules
- Schedule consultations, surgery dates, and post-operative appointments
- Coordinate payment collection and surgical deposits
- Collaborate with Surgical Coordinators to support smooth patient hand-offs and surgical readiness
- Support schedule adjustments and operational coordination as required





Patient Communication & Relationship Management
- Respond to patient inquiries regarding procedures, timelines, and clinic services
- Manage patient follow-up communication and conversion support
- Address patient concerns and escalate issues appropriately when required
- Support continuity of care and positive patient experience throughout the surgical journey
- Build strong patient relationships through professional and compassionate communication

Operational Support
- Maintain accurate patient documentation and scheduling information
- Collaborate with coordinators, nursing staff, and leadership teams to support workflow continuity
- Support clinic operations during high-volume periods
- Participate in patient education events and clinic initiatives as required

What We're Looking For

- 2+ years of patient coordination, healthcare administration, or customer service experience
- Strong interpersonal and relationship management skills
- Excellent communication and patient service abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong organizational and scheduling skills
- High attention to detail and professionalism
- Experience working with EMR, CRM, or scheduling systems preferred
- Ability to handle sensitive and confidential information with discretion





The Right Fit is Someone Who:

- Takes ownership and follows through on commitments
- Enjoys building relationships and helping people feel supported
- Remains calm and professional in a fast-paced environment
- Is adaptable and comfortable shifting priorities when needed
- Brings a positive, team-oriented approach to their work
- Takes pride in delivering an exceptional patient experience

Why Join Us? Our team is passionate about helping patients feel confident, cared for, and supported. We take pride in creating a positive experience from the very first interaction through every stage of the patient journey.

This is an opportunity to join a collaborative and supportive team where your contributions matter and where you will play an important role in helping patients navigate important, life-changing decisions with confidence.

- If you enjoy working with people, building relationships, and being part of a high-performing team, we'd love to hear from you.

Job Type: Full time Pay: $45,000.00-$55,000.00 per year

Perks

- Company events
- Dental care
- On-site parking
- Paid time off
- Vision care

Application question(s):
- Tell us about a time you had to learn a new system, process, or responsibility quickly. What was challenging, and how did you adapt?
- Tell us about a time you had to support a client or patient who was anxious, frustrated, or unsure. How did you handle the situation, and what was the outcome?

Education:
- Bachelor's Degree (preferred)

Experience:
- Customer service: 2 years (preferred)

Work Location: In person

📌 Patient Co-ordinator (Mississauga)
🏢 The Plastic Surgery Clinic
📍 Mississauga