SCOPE

Reporting to the Clinic Manager, the Medical Receptionist is responsible for ensuring Medical Office Assistant Duties to Acumen Health, carried out in a coordinated, efficient, effective and client sensitive manner. The position is to support patients in their journey with our health professionals.

DUTIES

· Data entry admin tasks

· Schedule Patients for Providers (Our Surgeons and Therapists)

· Answer clinic phone and direct calls accordingly, give appropriate information regarding surgeries, services, and pricing

· Ensure office policies and procedures are followed

· Use word processing, spreadsheet, database or presentation software to prepare invoices, reports, memos, letters, etc.

· Greet patients when they arrive at the office, ensure all paperwork is complete and payment is taken

· Ensure patient’s file is ready for provider and calendar is updated and accurate at all times

· Maintain patients' files throughout their journey

· Time and task management skills, with the ability to prioritize according to urgency

· Keep filing system organized and safe

· Be involved in the design of our EMR/CMR, reporting and policies of the clinic

· Have a positive relationship with partners and collaborative clinics





· Communication with third parties and handling of referrals

· Coordinating requisitions for patient imaging and bloodwork

QUALITIES

· A minimum of 2 years of experience as a Medical Office Assistant (MOA)

· Always have a professional and courteous disposition with patient and team members

· Have great communication skills

· Must be able to work in a busy and fast paced environment

· Organizational skills are necessary to manage a large amount of detailed information

· Be able to work individually and part of a team, work under pressure and tight deadlines

· The ability to be flexible in the schedule is a huge benefit to our organization

· Ability to adapt, shift or pivot roles and tasks effectively and efficiently

· Fast learning and desire to learn more

· Ability to retain information across our various locations and growing clinics

Job Types: Full-time, Permanent

Pay: $20.00-$23.00 per hour

Benefits

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Experience:
- Medical Office Administration: 2 years (required)

Work Location: In person

📌 Patient Care Coordinator/ Medical Receptionist (Kelowna)
🏢 Acumen Clinic
📍 Kelowna