About the Role

This role is the first point of contact for our personal lines clients, supporting them with their home, auto, and hobby farm policies. You will work directly with clients by phone and email, handling renewals, policy changes, and the day-to-day service that keeps their coverage accurate and up to date.

Key Responsibilities

- Review upcoming renewals for coverage discrepancies and premium increases

- Process policy change requests

- Respond to daily client inquiries by phone and email, including sending pink slips and policy documents

- Process client payments

- Remarket policies

Qualifications & Skills

- Level 1 General Insurance License (required)

- Minimum one year of experience preferred

- Robust written and verbal communication skills and comfort working directly with clients by phone and email

- Strong attention to detail and organizational abilities

- Ability to work in a collaborative team environment

- Excellent time management and organizational skills

- Proficiency with Microsoft Office

- Professional, dependable, and confidentiality-minded

Pay: $42,000.00-$60,000.00 per year

Benefits

- Extended health care

- On-site gym

- On-site parking

- Paid time off

Work Location: In person

📌 Personal Line Customer Service Representative (Airdrie)
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📍 Airdrie